%1 is not a valid Win32 application. (0xC1) error when generating reports and sending it as email, or storing it.

However, reports are generated properly in HTML format and can be viewed correctly.

What is needed to run this automatic reporting/email function properly.

server info:

Software Version and Server Information

PRTG VersionPRTG Network Monitor 14.3.11.2749 Auto-Update Status Operating SystemWindows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 2 CPUs (Double x64 Model 26 Step 4), code page "Windows-1252", on VMware Server Time9/3/2014 2:45:59 PM (UTC+07:00) Server CPU Load10% UsernamePRTG System Administrator Browser Mozilla Firefox (Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0)

Article Comments

Have you tried to reboot the server since you encountered the error?

Also, what port do you have the PRTG server running on? Would it be possible to send us logs if a reboot doesn't work? You can send them to support@paessler.com


Sep, 2014 - Permalink

Yes restarted, but still the same error. Please advise which specific logs you need and where to find them. Thanks.


Sep, 2014 - Permalink

Please contact support@paessler.com.

Please go to the PRTG program group and start the tool "PRTG Server Administrator". There is an option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs".

In case the PRTG Server Administrator is not working, please go to "C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)" and create a ZIP file of the "Logs (System)" folder. If the file size is <10 MB, please attach the zip file to your email. Otherwise please inform me about the file size.


Sep, 2014 - Permalink

Hi,

I know that the thread is 2 years old but I've run into the same error. Did you, by any chance, find a solution for this problem?


Sep, 2016 - Permalink

Dear cbbb

Which PRTG version are you using?


Sep, 2016 - Permalink

I'm using 16.3.25.6124


Sep, 2016 - Permalink

Update: Seems like a reboot helped. Any idea what caused this error and how to prevent it in the future?


Sep, 2016 - Permalink

Dear cbbb

The error is quite rare, there is no known solution (beside the one you already found, rebooting the computer.)


Sep, 2016 - Permalink

Update: This issue has been solved as of PRTG version 17.3.32.2339 (see the Release Notes). Please update to the newest version if you have received this error message.


Jul, 2017 - Permalink