We are using a proxy which seems to work fine for all things except Paessler. I would really like the auto update to work directly from the console on the server, as i dont want to have to visit your website to mess about getting the latest version and going through the activation process.

I'm trying to submit this ticket via the console and your website in the hope that you can help.

On attempting to contact to the suggested website to test support ticket submission https://api.prtgcloud.com:443 I get the error : {"message":"Missing Authentication Token"}

I am not seeing any errors in my proxy log.

Regards

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi there,

Thank you very much for your knowledge base post. Please configure the rules on your firewall to enable incoming and outgoing traffic for https://api.prtgcloud.com:443

Further information on the required addresses for either support bundles and auto-updates among others can be found here.

Best regards,
Sebastian


Jun, 2017 - Permalink