Hello,
I have random error Unable to connect: PE015 on multiple different devices.
This problem is really random error, each time with another device and only with WMI sensors
Exemple with WMI sensor, check by 10min:
08:10 => Sensor OK
08:20 => Sensor Error
08:30 => Sensor Ok
...
16:40 => Sensor Error
17:20 => Sensor OK
22:00 => Sensor OK
Are there any detailed logs in PRTG?
Why this error is random?
Thanks
Article Comments
Hey hjbeit,
Thank you for your KB-posting.
As you can see in our Release Notes we recently released a new stable version which includes several fixes for this issue. So, if you still run a version before 17.2.32.2279, please update your installation.
In case, that you already run the latest version. Please open a new support ticket and forward us a support bundle including all log files. This can be done via the "Contact Support" ribbon in the lower right corner of the web interface.
Kind regards,
Sven
Jun, 2017 - Permalink
Hey hjbeit,
Thank you for your KB-posting.
As you can see in our Release Notes we recently released a new stable version which includes several fixes for this issue. So, if you still run a version before 17.2.32.2279, please update your installation.
In case, that you already run the latest version. Please open a new support ticket and forward us a support bundle including all log files. This can be done via the "Contact Support" ribbon in the lower right corner of the web interface.
Kind regards,
Sven
Jun, 2017 - Permalink