I upgraded to latest version, v17.2.30.1825, and now I can't login with the default login credentials. What can I do now?

Article Comments

Hi there,

You can change the credentials of the "prtgadmin" via the "PRTG Administration Tool" on the PRTG Core Server. The settings are in the "Administrator" tab.

Best regards.


May, 2017 - Permalink

So how can I make this change if I can't login to the Enterprise Console? On the console, it has the prtg server connections and for my server, it says not connected (unauthorized).


May, 2017 - Permalink

Hi there,

The "PRTG Administration Tool" is a Tool that can be found on the PRTG Core Server under:

C:\Program Files (x86)\PRTG Network Monitor\PRTG Administrator.exe

There you can change the credentials in the "Administrator" tab.

Best regards.


May, 2017 - Permalink