Hello, We have a 24/7 7/7 monitoring center that uses PRTG, we have regular disconnections from the web interface (we checked the box to keep the connection active). Any idea ?
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
I haven't got any logout Screen. Only my screen of PRTG frozen. After, when i do "F5" , i'v got the logon screen
Apr, 2017 - Permalink
Hello PhilippeBIOT,
thank you for your Post.
Please check the footer of the Web-interface, which PRTG version is being run?
Also, which browser and version are you using?
Best Regards,
Luciano Lingnau [Paessler Support]
Apr, 2017 - Permalink
Hello PhilippeBIOT,
thank you for your reply.
PRTG V15.1.15.2022 is over 2 years old, I'm afraid that we do no longer support these versions. You should contact the monitoring center and suggest an update. A lot has changed in these last two years, the release notes are available here:
Best Regards,
Luciano Lingnau [Paessler Support]
Apr, 2017 - Permalink
When you get disconnected, Do you get the same screen of the automatic logout option?
Apr, 2017 - Permalink