Hello

We've had an automated printer page count report being generated every month and emailed to a vendor but for the past 2 months this report appears blank. The only text appearing on the pdf is:

"*Note that the "Average" column is the current "Total" and NOT the average."

There is no error, just a blank report.

If I generate the report manually and view it as HTML, it seems fine. It seems like the issue is only when generating the report as a PDF.

We are currently on version 16.2.24.4046+

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Dear flame

Please check if your license is still covered by maintenance and if yes, please update to the current version. While this does not necessarily fix this issue, it makes sure that you run a PRTG version where all known bugs are fixed.

If the issue persists, please contact support@paessler.com and include one of those PDFs. We might need additional log files for analysis, but that would be the first step.


Mar, 2017 - Permalink