Hi , i have a problem with notifications

------------------------------------------------------------------ Please note the following:

Is your PRTG administrator's e-mail address properly written? [MyEmail@gmail.com]

Does the PRTG central server have access to a DNS server? Check the Windows DNS settings.

Are TCP connections to the SMTP server allowed by your firewall and network? Some networks block outgoing access on SMTP ports. Check the settings of your firewall and proxy, as well as your Internet access policies.

Are the settings correct? Check the SMTP routing settings in the PRTG system administration. SMTP Routing Parameters

Article Comments

Hello,

Thank you for the KB-Post. Which exact PRTG Version are you running?
Also, please click on "Test" on an email-notification in PRTG, and then keep an eye on the messages in the System Log (select Logs | System Events | Notifications from main menu). When trying to send an email, PRTG logs whether sending was successful or not. Are there any errors referring to sending the test email?

best regards.


Feb, 2017 - Permalink

Version : PRTG Network Monitor 17.1.28.1341 I tried to click on TEST but nothing happening .i didn't receive any notification in my mailbox so please help me


Feb, 2017 - Permalink

After clicking on the "Test"-Button on the notification, did you keep an eye on the messages in the System Log (select Logs | System Events | Notifications from main menu)? Which error message did appear there?


Mar, 2017 - Permalink

Hi Thanks for reply

this is what i find in select Logs | System Events | Notifications in Message Status sending Email: DNS Server: 192.168.1.1 E-Mail: "myemail@yahoo.com". Can not connect to MX servers for address myemail@yahoo.com.


Mar, 2017 - Permalink

Is the PRTG host server allowed to perform SMTP-relay to outside domains?

Also, which target domains did you try for email-addresses? Are / were according mx-records defined, on the DNS servers, which the machine running PRTG, can reach?


Mar, 2017 - Permalink