Hi All,
We have encountered an issue, whereby the sensors now appear to be doing a periodic (randomly) timeout. It effects only one sensor on a device, but can effect multiple devices at one time.
I originally thought perhaps it was due to a network change I have made, but I have rolled that back and the issue is still persisting.
I am at a loss to work out why this would be occurring.
Has anyone seen this or experienced this before.
Thanks
Royce
Article Comments
| 2/21/2017 10:15:57 AM | SW_MWRC_CS1 | SNMP Traffic 64bit | (118) To SW_Information_Systems Traffic | Warning | No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) |
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Feb, 2017 - Permalink
Hello VIT,
I edited some of your reply and limited the output to the relevant SNMP error (SNMP error # -2003).
The shown error indicates a timeout while receiving the data via SNMP. Please check your SNMP settings on the device and the device within PRTG. Please open the device's Settings tab and verify that the configuration under CREDENTIALS FOR SNMP DEVICES is set up properly.
Please allow us to review the SNMP results provided by your device, for this we'll need you to download our latest SNMP Tester (https://www.paessler.com/tools/snmptester), run it on the PRTG Host (or host of the Remote Probe), and perform an "Walk" against the target device providing the OID 1.3.6.1.2.1.1 as parameter.
Kindly configure the Device's IP/Port and SNMP Credentials accordingly. Please send us the resulting log file (Save Log to File) from the Tester.
Kind regards,
Sebastian
Feb, 2017 - Permalink
Dear Royce,
Thank you very much for your knowledge base post.
Do you encounter the issue only with one specific sensor type or does this error affect multiple sensor on multiple devices? What sensor is affected and could you provide us a little more details about the error message? A screenshot of the Overview and Log tab of the affected sensor would be helpful for further analysis.
What version of PRTG are you currently running?
Kind regards,
Sebastian
Feb, 2017 - Permalink