We have set sensors in alarm status to "Acknowledge for 3 hours" but do not get a notification if the acknowledge time period expires and the sensor is still in a down state. The logs shows the sensor state changing from Down Acknowledged to Down when it expires. Does the state change from Down Acknowledged to Down not qualify as a state trigger to initiate the notification?

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Exactly, it doesn't qualify as a state trigger per se, since the internal state changed from down to down :)


Feb, 2017 - Permalink

Thank you for your quick response. In this case, we will use Down Escalation to re-alert.


Feb, 2017 - Permalink