Every time I start the Billing Tool I get an error message: ''.hexadecimal value 0x04, is an invalid character. Line 1984121, position 16.
This worked one time and has not worked since. I installed n another machine and got the same error. Is there an incompatibility with my PRTG version 17.1.28.1032+
I could really use this tool. If someone knows the answer, please help.
Article Comments
Hello Jeff,
Thank you very much for your knowledge base post.
What OS do you currently use? I confirm that the Billing Tool runs with PRTG 17.1.28.1032.
However, the described issue appears to be a problem with the downloaded Billing Tool itself, therefore delete the application from your machine and install it again. Please make sure to use the latest available version.
Please provide me a screenshot of the error message, if the issue still appear after the re-installation?
Best,
Sebastian
Jan, 2017 - Permalink
Hello Jeff,
Thank you very much for your knowledge base post.
What OS do you currently use? I confirm that the Billing Tool runs with PRTG 17.1.28.1032.
However, the described issue appears to be a problem with the downloaded Billing Tool itself, therefore delete the application from your machine and install it again. Please make sure to use the latest available version.
Please provide me a screenshot of the error message, if the issue still appear after the re-installation?
Best,
Sebastian
Jan, 2017 - Permalink