Hi,

Recently we lost the access to the web pages administrations. The Enterprise Console can't access to the data. It seem to be the prtg-core service that freeze. I have received a mail from the prtg server, this is the message :

Thread 3056 ran into a deadlock while establishing a writelock on object: TPaeLock with reason: DoOnProbeChange Problem source seems (an) active readlock(s) by: 1. Thread(4204): letReadLock LockReason: tbet

when i try to stop the prtg-core service, windows tell me that the services has make too much time to stop.

Best Regards

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

We need some more information and log files from your PRTG. Please open a support ticket so we will continue troubleshooting there. Please refer to this KB article in the ticket.

Thank you


Jan, 2017 - Permalink

hi,

Thank you for your answers. How open a support ticket ?

Best Regards


Jan, 2017 - Permalink

Hello,

Please see this page for the instructions: https://www.paessler.com/manuals/prtg/support_contact_support


Jan, 2017 - Permalink