Cannot connect Android

Hi,
Please try using your device's browser to connect to the PRTG web interface. Does that work?
Best regards

No... That does not work. PC is also running security camera software.

Hi,
So this means PRTG is not accessible from your phone at all. On the machine PRTG is installed, please check the PRTG Administrator as it could be that the web server bindings have changed here.

Admin user-id and password have been changed and PRTG is running SSL.

Local logon successful.

Server settings are 192.168.1.100 and port is 8443.

All executable files have been added to Comodo firewall rules (Allow).

When I try to access PRTG via Android App or Firefox browser is just goes on and on never completing.

?????

Trying to connect from phone browser returns "Security exception..." Which I add. I then get "Forbidden" using Firefox and Dolphin browsers and ports 23560, 443.

No "Bindings" have been changed from install....

Hi, do you have any other devices involved here, e.g. a proxy? Can you please send me some screenshots to support@paessler.com referencing this thread?

I have the exact same problem, works fine from a pc trying to access the website. On my phone (Xperia Z3 compact) no go via app or web. What should one do?

I think i found the solution to this case. It is a specific char that is in the password that probably screws this up.

Hi, Thanks for forwarding your finding. May I ask which precise character (not the whole password) broke the login?

First of all the account was an AD synced one, don't know if the same scenario is for local accounts. the charecter was a % the login worked fine from everywhere but the phone. (tried both app and browser on phone)

after changing my pass it works fine. J

I also have such issue no matter how i change my password. Return error message "I could not retrieve the passhash..."

Dear owk688,

Please refer to this KB-article which addresses your issue.

Kind regards, Sven