Dell PowerVault MDi Phy. Disk 0 sensor not reading properly

Hi!

We have update a DELL MD3220 and the PRTG Sensor stopped working.

I read this article and executed the SMCLI tool to see if any Data was generated. https://helpdesk.paessler.com/en/support/solutions/articles/66143-dell-powervault-mdi-phy-disk-0-sensor-not-reading-properly#reply-216977

Reslut: ****************** C:\Program Files\Dell\MD Storage Software\MD Storage Manager\client>SMcli.exe 192.168.100.16 -S -quick -c "show AllPhysicalDisks summary;" SUMMARY Number of physical disks: 24 Current media type(s): Physical Disk (24) Current interface type(s): Serial Attached SCSI (SAS) (24)

BASIC:

ENCLOSURE, SLOT STATUS CAPACITY MEDIA TYPE INTERFACE TYPE CURRENT DATA RATE PRODUCT ID FIRMWARE VERSION CAPABILITIES 0, 0 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 1 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 2 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 3 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 4 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 5 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 6 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 7 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 8 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 9 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 10 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 11 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 12 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 13 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 14 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 15 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 16 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 17 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 18 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 19 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 20 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 21 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 22 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B 0, 23 Optimal 838.363 GB Physical Disk SAS 6 Gbps ST900MM0006 LS0B

DRIVE CHANNELS (RAID Controller Module 0):

ENCLOSURE, SLOT PREFERRED CHANNEL REDUNDANT CHANNEL 0, 0 1 2 0, 1 2 1 0, 2 1 2 0, 3 2 1 0, 4 1 2 0, 5 2 1 0, 6 1 2 0, 7 2 1 0, 8 1 2 0, 9 2 1 0, 10 1 2 0, 11 2 1 0, 12 1 2 0, 13 2 1 0, 14 1 2 0, 15 2 1 0, 16 1 2 0, 17 2 1 0, 18 1 2 0, 19 2 1 0, 20 1 2 0, 21 2 1 0, 22 1 2 0, 23 2 1

Any ********************

Error in PRTG: Dieser Sensor benötigt den Modular Disk Storage Manager auf dem System mit der PRTG Probe.

But this Tool is already installed..... A new version is installed cause DELL prerequisites when you update the Storage Firmware.

Is there a solution form you guys on this?

Regards Roland Andersson