hi! i created lookup file for my prtg ms sql sensor, but prtg system can't find my file in the list, i tried to load lookups, then restart the prtg service but always the same problem. here is my lookup file: 

<?xml version="1.0" encoding="UTF-8"?>
  <ValueLookup id="prtg.standartlookup.trackingids.status" desiredValue="1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="PaeValueLookup.xsd">
    <Lookups>
      <SingleInt state="Unknown" value="0">
        Unknown
      </SingleInt>
      <SingleInt state="Ok" value="1">
        OK
      </SingleInt>
      <SingleInt state="Warning" value="2">
        Warning
      </SingleInt>
      <SingleInt state="Error" value="3">
        Error
      </SingleInt>
    </Lookups>
  </ValueLookup>

Article Comments

Hello there,
thank you for your KB-Post.

Please note that the following is not allowed:

state="Unknown"

The Unknown state is actually the lookup state of "none", it would look like this:

state="None"

And when the lookup isn't loaded, PRTG will generated a ticket to tell you about it, please access the "Tickets" menu from the web-interface, you may need to switch from "assigned to: me" to "assigned to: anyone"

For more details:


Best Regards,
Luciano Lingnau [Paessler Support]


Nov, 2016 - Permalink