Hello,

i get timeouts after the login logline. no other errors. AccessKey is ok, allow ip is listed. everything seems to be ok because the log states that iam connected. the Probe is behind a NAT with a fritz.box 6490. ip is static.

02.02.2016 07:40:06 Create new Connection
02.02.2016 07:40:11 State changed to disconnected (PRTG.URL:443)
02.02.2016 07:40:16 Connect from  to PRTG.URL:443
02.02.2016 07:40:16 TCP connected from 192.168.200.162:62735 to PRTG.URL:443
02.02.2016 07:40:16 State changed to connected (PRTG.URL:443)
02.02.2016 07:40:17 Connected
02.02.2016 07:40:17 Send Login
02.02.2016 07:45:19 No Message Timeout, last message was 02.02.2016 06:40:16 (Now: 02.02.2016 06:45:19
02.02.2016 07:45:19 Try to Create new Connection
02.02.2016 07:45:29 Create new Connection

Allready tried: - Reinstall the probe - Other Accesskey - Connection via IP - Switched accepted connection from IP address to any

Article Comments

hello, please open a support ticket by sensing a mail to

support@paessler.com

please send the Logs(system) folder from the main PRTG server and the remote probe as a zip file if possible as well, so that we can take a look at it.


Feb, 2016 - Permalink

Hi,

I have exactly the same issue.

Did you find a solution?

Thank for your answer.


Nov, 2016 - Permalink

Hello olahouze,

In order to solve this kind of issue, it is first necessary to analyze the log files from PRTG.

Please open a support ticket so we will continue troubleshooting there.

Best regards


Nov, 2016 - Permalink