I updated to 16.4.27.6719 and now my core service will start normally but will shut down after a few seconds. Event viewer shows the service shuts down with ID 1000

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Hello Matt,

Plese send us first using the PRTG Administration Tool on the core server (tab "Logs and Infos"). Make sure to enter PAE778154 as ticket id. I would then suggest to roll back your installation to the previous version. You find the installer for the previous version in prtg_install_destination\PRTG Network Monitor\PRTG Installer Archive\.

Note: In case you have remote probes running, those won't downgrade by themselves, you need to download the installer then from Setup | Downloads and run it manually on each remote probe in order to downgrade them too.

Kind regards,

Erhard


Oct, 2016 - Permalink

https://helpdesk.paessler.com/en/support/solutions/articles/76000065292-how-can-i-upload-log-files-to-paessler-support-team :)


Oct, 2016 - Permalink

Your configuration is messed up, here's how to fix it :)


Oct, 2016 - Permalink