I updated to 16.4.27.6719 and now my core service will start normally but will shut down after a few seconds. Event viewer shows the service shuts down with ID 1000
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Oct, 2016 - Permalink
Oct, 2016 - Permalink
Updated now core service will not run
Modified on 2025-06-10 21:57:18 +0200
Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Oct, 2016 - Permalink
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello Matt,
Plese send us first using the PRTG Administration Tool on the core server (tab "Logs and Infos"). Make sure to enter PAE778154 as ticket id. I would then suggest to roll back your installation to the previous version. You find the installer for the previous version in prtg_install_destination\PRTG Network Monitor\PRTG Installer Archive\.
Note: In case you have remote probes running, those won't downgrade by themselves, you need to download the installer then from Setup | Downloads and run it manually on each remote probe in order to downgrade them too.
Kind regards,
Erhard
Oct, 2016 - Permalink