Hi, I need to change the Prtg from the server that is actually installed, but the old system administrator didn't leave the setup files nor the serial, how can I get this?
Article Comments
Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Hi there.
You can find this within PRTG's web-interface.
Within PRTG, head to Setup > PRTG Status. The're you'll locate the following information:
LICENSING
| License Name | Foo Bar Comapny |
| License Key | XXXXXX-XXXXXX ... ABCD-EF1234 |
| Licensed Edition | PRTG Network Monitor 2500 |
| Activation Status | Activation OK. |
| Current Activation Stamp | 16.4.-N123456789-A123456B-C123456D-E1234567 (125) |
| Software Maintenance | Days remaining: 324 (Last Check: [2 h 31 m ago]) |
| Number of Sensors | 2500 |
If you're unable to log-in or if your account does not have the required access level (Administrator), check the following KB-Post to reset the prtgadmin's password:
You can contact us with the license information above and we'll be able to confirm the license status/owner/e-mail. Additionally, you can locate the installer for the currently running version in these folders on your current server:
- C:\Program Files (x86)\PRTG Network Monitor\PRTG Installer Archive\
- C:\Program Files (x86)\PRTG Network Monitor\prtg-installer-for-distribution\
Best Regards,
Luciano Lingnau [Paessler Support]
Oct, 2016 - Permalink
Hi there.
You can find this within PRTG's web-interface. Within PRTG, head to Setup > PRTG Status. The're you'll locate the following information:
LICENSING
If you're unable to log-in or if your account does not have the required access level (Administrator), check the following KB-Post to reset the prtgadmin's password:
You can contact us with the license information above and we'll be able to confirm the license status/owner/e-mail. Additionally, you can locate the installer for the currently running version in these folders on your current server:
Best Regards,
Luciano Lingnau [Paessler Support]
Oct, 2016 - Permalink