I want to start rolling out PRTG to all of our clients to monitor Internet and Bandwidth.
I keep running into issues when trying to add the SNMP Sensor. I specify the external IP (188.39.102.170) of my client but get the error:
Sensor does not get response from device. SNMP credentials are wrong or device does not support the required uptime OID (1.3.6.1.2.1.1.3.0) for traffic sensors. This OID is mandatory by the SNMP RFC. Check SNMP access rights or contact device vendor. (code: PE244)
The DrayTek has SNMP enabled but not sure what else to configure PRTG's end or on the DrayTek?
If we can get this working this would be huge for the company and would buy the full product if I can get this working.
Article Comments
Hi,
I ran the test on the clients server:
----------------------- New Test ----------------------- Paessler SNMP Tester 5.2.3 Computername: AUDSRV2K8 Interface: (192.168.0.5, 192.168.0.55) 10/10/2016 15:08:05 (5 ms) : Device: 10/10/2016 15:08:05 (7 ms) : SNMP V3 10/10/2016 15:08:05 (9 ms) : Uptime 10/10/2016 15:08:09 (4083 ms) : SNMP Datatype: ASN_PRIMITIVE 10/10/2016 15:08:10 (4276 ms) : ------- 10/10/2016 15:08:10 (4723 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds ) 10/10/2016 15:08:14 (8995 ms) : SNMP Datatype: ASN_PRIMITIVE 10/10/2016 15:08:15 (9400 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds ) 10/10/2016 15:08:15 (9405 ms) : Done ----------------------- New Test ----------------------- Paessler SNMP Tester 5.2.3 Computername: AUDSRV2K8 Interface: (192.168.0.5, 192.168.0.55) 10/10/2016 15:08:49 (11 ms) : Device: 10/10/2016 15:08:49 (17 ms) : SNMP V2c 10/10/2016 15:08:49 (111 ms) : Uptime 10/10/2016 15:08:51 (2127 ms) : SNMP Datatype: ASN_PRIMITIVE 10/10/2016 15:08:51 (2134 ms) : ------- 10/10/2016 15:08:51 (2140 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds ) 10/10/2016 15:08:53 (4162 ms) : SNMP Datatype: ASN_PRIMITIVE 10/10/2016 15:08:53 (4253 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds ) 10/10/2016 15:08:53 (4263 ms) : Done
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Client router is a Draytek and SNMP is enabled. Everytime I try and add the sensor it just bombs out.
Oct, 2016 - Permalink
External IP of me: 81.19.178.18 SNMP Enabled on Clients DrayTek.
TEST RESULTS: ----------------------- New Test ----------------------- Paessler SNMP Tester 5.2.3 Computername: AHCFS Interface: (192.168.1.5) 10/10/2016 15:56:17 (1 ms) : Device: 10/10/2016 15:56:17 (2 ms) : SNMP V3 10/10/2016 15:56:17 (3 ms) : Uptime 10/10/2016 15:56:21 (4072 ms) : SNMP Datatype: ASN_PRIMITIVE 10/10/2016 15:56:21 (4073 ms) : ------- 10/10/2016 15:56:21 (4074 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds ) 10/10/2016 15:56:25 (8096 ms) : SNMP Datatype: ASN_PRIMITIVE 10/10/2016 15:56:25 (8097 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003) ( 0 seconds ) 10/10/2016 15:56:25 (8098 ms) : Done ----------------------- New Test ----------------------- Paessler SNMP Tester 5.2.3 Computername: AHCFS Interface: (192.168.1.5) 10/10/2016 15:56:42 (8 ms) : Device: 10/10/2016 15:56:42 (13 ms) : SNMP V3 10/10/2016 15:56:42 (18 ms) : Scaninterfaces Scanning Standard Interfaces... 10/10/2016 15:56:42 Start Scan 10/10/2016 15:56:42 Host: 81.19.178.18 10/10/2016 15:56:42 Community: public 10/10/2016 15:56:42 SNMP Version: V3 10/10/2016 15:56:42 Delay: 0 10/10/2016 15:56:42 Force32: No 10/10/2016 15:56:42 Single Get: No 10/10/2016 15:56:42 GET: 1.3.6.1.2.1.1.3.0 10/10/2016 15:56:42 Try 1 10/10/2016 15:56:42 DoRequest 0 10/10/2016 15:56:42 Init Session 10/10/2016 15:56:42 Host: 81.19.178.18:161 10/10/2016 15:56:42 Timeout: 2000000 10/10/2016 15:56:42 Version: 3 10/10/2016 15:56:42 Open Session 10/10/2016 15:56:42 Send Request 10/10/2016 15:56:42 Send Done 10/10/2016 15:56:42 Start 64720104 10/10/2016 15:56:44 Done 64720104 Status=1 10/10/2016 15:56:44 Other Error: 1 -24 Timeout 10/10/2016 15:56:44 DoRequest 1 10/10/2016 15:56:44 Init Session 10/10/2016 15:56:44 Host: 81.19.178.18:161 10/10/2016 15:56:44 Timeout: 2000000 10/10/2016 15:56:44 Version: 3 10/10/2016 15:56:44 Open Session 10/10/2016 15:56:44 Send Request 10/10/2016 15:56:44 Send Done 10/10/2016 15:56:44 Start 67800296 10/10/2016 15:56:46 Done 67800296 Status=1 10/10/2016 15:56:46 Other Error: 1 -24 Timeout 10/10/2016 15:56:46 Try 2 10/10/2016 15:56:46 DoRequest 0 10/10/2016 15:56:46 Init Session 10/10/2016 15:56:46 Host: 81.19.178.18:161 10/10/2016 15:56:46 Timeout: 2000000 10/10/2016 15:56:46 Version: 3 10/10/2016 15:56:46 Open Session 10/10/2016 15:56:46 Send Request 10/10/2016 15:56:46 Send Done 10/10/2016 15:56:46 Start 67800296 10/10/2016 15:56:48 Done 67800296 Status=1 10/10/2016 15:56:48 Other Error: 1 -24 Timeout 10/10/2016 15:56:48 DoRequest 1 10/10/2016 15:56:48 Init Session 10/10/2016 15:56:48 Host: 81.19.178.18:161 10/10/2016 15:56:48 Timeout: 2000000 10/10/2016 15:56:48 Version: 3 10/10/2016 15:56:48 Open Session 10/10/2016 15:56:48 Send Request 10/10/2016 15:56:48 Send Done 10/10/2016 15:56:49 Start 64654568 10/10/2016 15:56:51 Done 64654568 Status=1 10/10/2016 15:56:51 Other Error: 1 -24 Timeout 10/10/2016 15:56:51 Try 3 10/10/2016 15:56:51 DoRequest 0 10/10/2016 15:56:51 Init Session 10/10/2016 15:56:51 Host: 81.19.178.18:161 10/10/2016 15:56:51 Timeout: 2000000 10/10/2016 15:56:51 Version: 3 10/10/2016 15:56:51 Open Session 10/10/2016 15:56:51 Send Request 10/10/2016 15:56:51 Send Done 10/10/2016 15:56:51 Start 64654568 10/10/2016 15:56:53 Done 64654568 Status=1 10/10/2016 15:56:53 Other Error: 1 -24 Timeout 10/10/2016 15:56:53 DoRequest 1 10/10/2016 15:56:53 Init Session 10/10/2016 15:56:53 Host: 81.19.178.18:161 10/10/2016 15:56:53 Timeout: 2000000 10/10/2016 15:56:53 Version: 3 10/10/2016 15:56:53 Open Session 10/10/2016 15:56:53 Send Request 10/10/2016 15:56:53 Send Done 10/10/2016 15:56:53 Start 64589032 10/10/2016 15:56:55 Done 64589032 Status=1 10/10/2016 15:56:55 Other Error: 1 -24 Timeout 10/10/2016 15:56:55 Try 4 10/10/2016 15:56:55 DoRequest 0 10/10/2016 15:56:55 Init Session 10/10/2016 15:56:55 Host: 81.19.178.18:161 10/10/2016 15:56:55 Timeout: 2000000 10/10/2016 15:56:55 Version: 3 10/10/2016 15:56:55 Open Session 10/10/2016 15:56:55 Send Request 10/10/2016 15:56:55 Send Done 10/10/2016 15:56:55 Start 64589032 10/10/2016 15:56:57 Done 64589032 Status=1 10/10/2016 15:56:57 Other Error: 1 -24 Timeout 10/10/2016 15:56:57 DoRequest 1 10/10/2016 15:56:57 Init Session 10/10/2016 15:56:57 Host: 81.19.178.18:161 10/10/2016 15:56:57 Timeout: 2000000 10/10/2016 15:56:57 Version: 3 10/10/2016 15:56:57 Open Session 10/10/2016 15:56:57 Send Request 10/10/2016 15:56:58 Send Done 10/10/2016 15:56:58 Start 64589032 10/10/2016 15:57:00 Done 64589032 Status=1 10/10/2016 15:57:00 Other Error: 1 -24 Timeout 10/10/2016 15:57:00 Try 5 10/10/2016 15:57:00 DoRequest 0 10/10/2016 15:57:00 Init Session 10/10/2016 15:57:00 Host: 81.19.178.18:161 10/10/2016 15:57:00 Timeout: 2000000 10/10/2016 15:57:00 Version: 3 10/10/2016 15:57:00 Open Session 10/10/2016 15:57:00 Send Request 10/10/2016 15:57:00 Send Done 10/10/2016 15:57:00 Start 64589032 10/10/2016 15:57:02 Done 64589032 Status=1 10/10/2016 15:57:02 Other Error: 1 -24 Timeout 10/10/2016 15:57:02 DoRequest 1 10/10/2016 15:57:02 Init Session 10/10/2016 15:57:02 Host: 81.19.178.18:161 10/10/2016 15:57:02 Timeout: 2000000 10/10/2016 15:57:02 Version: 3 10/10/2016 15:57:02 Open Session 10/10/2016 15:57:02 Send Request 10/10/2016 15:57:02 Send Done 10/10/2016 15:57:02 Start 64589032 10/10/2016 15:57:04 Done 64589032 Status=1 10/10/2016 15:57:04 Other Error: 1 -24 Timeout Result: #O244 Found standard interfaces: No standard interfaces found
Oct, 2016 - Permalink
I have even tried configuring V3 but this still didnt work.
I am running out of ideas why I cannot get SNMP working. I can however get PING sensor working but SNMP is what I need.
Oct, 2016 - Permalink
You are right, none of the SNMP Scans were successful. Just to check, I noticed you were doing the scans against the WAN interface of the router? Is that definitively enabled? Maybe check directly with Drytek?
Oct, 2016 - Permalink
Hello,
Thank you for your KB-Post. Please use our SNMP Tester, run it on the PRTG Host (or host of the Remote Probe), and perform a "Read Device Uptime" and then a "Scan available standard interfaces" against the target device. Which results do you get in the Tester? Please send us the result logfile from the Tester.
best regards.
Oct, 2016 - Permalink