I'm trying to configure the Auto-Update feature in PRTG. We have a webproxy which uses Web Proxy Autodiscovery Protocol (WPAD) and authenticates users with Active Directory.
I configured the proxy settings in PRTG but no matter what username I enter or if I leave the username blank I get the error (Error in autoupdate (Socket Error # 10060 Connection timed out..
If I open the proxy logs there is nothing in it, so PRTG did not even try to use the proxy as specified. Seems like it is ignoring the settings. I tried different ways to enter the proxy in PRTG: IP adress, Hostname, FQDN but none of them work.
Article Comments
Our Enterprise Security Policy does not allow direct internet connections per Se. All connections have to go through a proxy, no execeptions. Can you implement proxy support for the auto-update functionality in a future release of PRTG ?
Dec, 2011 - Permalink
This subject is already up for consideration but an implementation of such a function is not determined for the near future. Please bear with us.
Dec, 2011 - Permalink
These are bare basics. We need proxy support like 99.99999% of all other enterprises probably do too. Please implement.
Mar, 2012 - Permalink
It's on the list, but does not have a high priority, seeing as obviously it's not that highly requested here. Nevertheless, your vote is of course counted.
Mar, 2012 - Permalink
Please add my vote to implement this feature as well. We have 3 PRTG servers running and this feature will be of great benefit for us. We have the same policies within our corporate environement.
Thanks
May, 2012 - Permalink
your vote is counted and we are already working on it, but it will still need a little more time, sorry.
May, 2012 - Permalink
We need proxy support like 99.99999% of all other enterprises probably do too. Please implement.
May, 2012 - Permalink
Hi,
we are working on a "proxy auto-update" feature at the moment. No release date has been determined yet but most likely it will be in Q3/2012.
Best regards
May, 2012 - Permalink
Just wanted to add my vote for this feature also as I too am in an environment where web traffic must go through a proxy.
I presume this issue still applies for product activations too.
May, 2012 - Permalink
Please add my vote to this feature. Our enterprise network policy requires all internet access to be routed via an authenticated proxy server.
Jul, 2012 - Permalink
This should be released in the next weeks, it's already available in the Canary Builds, and should be this week in the Preview builds.
Jul, 2012 - Permalink
July 29th 2012 - Version 12.3.1.2419/2420 [Stable]
New [Core]: Proxy support for various Core Server functions: Auto update, geo map tile proxy, activation, http notifications, SMS text message notifications (set this up in the "System & Website" settings).
Not tested yet but woohoo!
Sep, 2012 - Permalink
While PRTG originally used the proxy configuration for HTTP sensors only, since version 12.3.1 PRTG is able to use the proxy configuration for various functions.
| July 29th 2012 - Version 12.3.1.2419/2420 [Stable] | New [Core]: Proxy support for various Core Server functions: Auto update, geo map tile proxy, activation, http notifications, SMS text message notifications (set this up in the "System & Website" settings). |
For the proxy's set-up, please review:
Core and Probe Settings
Please find also a list of external servers used by PRTG here:
Which servers does PRTG connect to for Software Auto-Update, Activation, etc.?
Best regards,
Sebastian
Sep, 2016 - Permalink
Hello,
the proxy-settings in PRTG only apply for HTTP Sensors. The Auto-Update will not use those settings (like the Activation). These need a direct connection to the internet.
best regards.
Dec, 2011 - Permalink