We have a Synology system health sensor for a Synology 2414RP+ DiskStation that is giving errors randomly. The scanning interval is set every 10 minutes. The firmware of the Synology is DSM 6.0.2-8451 Update 1. PRTG version is 16.3.25.6124+

Article Comments

Well, what errors? :)


Sep, 2016 - Permalink

As the title says: free memory error. It says that there isn't any free memory left while the machine is buzzing along happily when you log into the management homepage...


Sep, 2016 - Permalink

Could you use our SNMP Tester and check the following OIDs:

OIDValue
1.3.6.1.4.1.2021.4.3.0Total Swap Memory
1.3.6.1.4.1.2021.4.5.0Total Real Memory
1.3.6.1.4.1.2021.4.11.0Total Real Memory

...and post the results? Thanks!


Sep, 2016 - Permalink

title

Really goes wild. I noticed also the temp sensor fails to get information?

Here are the results from the SNMP Tester:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.2
20/09/2016 9:09:20 (0 ms) : Device: mypkgpnas01.oleon.local
20/09/2016 9:09:20 (1 ms) : SNMP V1
20/09/2016 9:09:20 (1 ms) : Custom OID 1.3.6.1.4.1.2021.4.3.0
20/09/2016 9:09:20 (455 ms) : SNMP Datatype: ASN_INTEGER
20/09/2016 9:09:20 (455 ms) : -------
20/09/2016 9:09:20 (455 ms) : Value: 3317676
20/09/2016 9:09:20 (456 ms) : Done


----------------------- New Test -----------------------
Paessler SNMP Tester 5.2
20/09/2016 9:09:34 (1 ms) : Device: mypkgpnas01.oleon.local
20/09/2016 9:09:34 (1 ms) : SNMP V1
20/09/2016 9:09:34 (2 ms) : Custom OID 1.3.6.1.4.1.2021.4.5.0
20/09/2016 9:09:35 (449 ms) : SNMP Datatype: ASN_INTEGER
20/09/2016 9:09:35 (450 ms) : -------
20/09/2016 9:09:35 (451 ms) : Value: 2034612
20/09/2016 9:09:35 (451 ms) : Done


----------------------- New Test -----------------------
Paessler SNMP Tester 5.2
20/09/2016 9:09:45 (1 ms) : Device: mypkgpnas01.oleon.local
20/09/2016 9:09:45 (2 ms) : SNMP V1
20/09/2016 9:09:45 (3 ms) : Custom OID 1.3.6.1.4.1.2021.4.11.0
20/09/2016 9:09:46 (451 ms) : SNMP Datatype: ASN_INTEGER
20/09/2016 9:09:46 (451 ms) : -------
20/09/2016 9:09:46 (452 ms) : Value: 4829060
20/09/2016 9:09:46 (453 ms) : Done

Issue has arisen after upgrade of the NAS firmware and upgrade of the PRTG installation.


Sep, 2016 - Permalink