We have a customer that have a try to log in in PRTG with his own user and password of Active Directory and when his does every time PRTG first show a pop-up "ASK A QUESTION OR GIVE US YOUR FEEDBACK"with some information to complete. Does is possible to eliminate this pop-up?
Article Comments
Hello,
A few hours ago I send the screenshot. The version installed PRTG is 16.3
Aug, 2016 - Permalink
Thank you, i received the screenshot.
Which default Homepage URL within the User Settings under User Accounts is used for this user account?
Aug, 2016 - Permalink
Homepage it is PRTG by default has. This pop-up it is generate to all user that log-in with this own Active Directorys credential.
Aug, 2016 - Permalink
Hello,
If it´s a commercial PRTG version it´s possibible to hide the pop-up. Please open a support ticket (support@paessler.com), refer to this case so we can send you stap by step instruction to hide the popup.
If your customer is using a PRTG trial / Freeware version unfortunataly, the popup can not be disabled.
Sep, 2016 - Permalink
Hello Alejandro,
Which exact PRTG version are you using? Please send us a screenshot showing the issue to support@paessler.com Please refer to this kb-article.
Aug, 2016 - Permalink