Has anyone using PRTG been able to get average results for the packet loss channel on a PING sensor?

I have been trying to use a SENSORSXML from PRTG Tools Family. I am using the the SensorAverageXML custom sensor, under the EXE/Script Advanced, the parameter I am using are the followings:

-pu=mydomain\david -pp=PASSWORD -ps=192.168.1.1:8080 -s=4512 [-m=5]

Parameters Template:

-pu=domain\username -pp=password -ps=server -s=sensorID [-m=minutes]

The error will output: "Unable to connect to the remote server" ???

Are the other ways to average the packet loss values to 5 minutes? The plan is to get an email alert when the Packet Loss channel in a PING sensor hits more than 5%.

Article Comments

Usually, PRTG usernames don't have the domain name in them. Can you leave it out (the backslash as well) - can you check if it works then?


May, 2016 - Permalink

I have removed the domain name as well. I was using the credentials to the server but didn't work. I also used the PRTG admin username and password and still get the error "<prtg><error>1</error><text>The remote server returned an error: (401) Unauthorized.</text></prtg>" and "Unable to connect to the remote server" ???


May, 2016 - Permalink

Are you 100% sure that the password is correct? Can you try an administrative account with a rather simple password and check it again?


May, 2016 - Permalink

I tried the PRTG administrative web login password, and I still get the error: "Unable to connect to the remote server"

I also tried the PRTG server login admin password and get the same error.


May, 2016 - Permalink

Are you really sure that the credentials and connection data are correct?


May, 2016 - Permalink

I am positive the credentials are correct. Maybe some step-by-step info on how to setup the SensorAverageXML would be great? I am note sure what i am doing wrong if is the credentials or the way the probes need to be setup.


May, 2016 - Permalink

Argh it just hit me ... are you really using [-m=5] in the parameters? Please discard it :) On the other hand, the output of the sensor is always 0, no matter what sensor I use. It may or may not work correctly with current PRTG versions after all.


May, 2016 - Permalink

So you are saying only use:

-pu=mydomain\david -pp=PASSWORD -ps=192.168.1.1:8080 -s=4512

Remove the [-m=minutes]. What/Where should I set the amount of minute to average the packet lost ?


Jun, 2016 - Permalink

Sorry, I put this wrong - I meant if you're literally using [-m=5] instead of -m=5? :)


Jun, 2016 - Permalink

okay! so this is what I am trying these parameters now:

.\SensorAverageXML.exe -pu='prtgadminuser' -pp='317231298' -ps='https://prtg.mydomain.com/' -s=9234 -m=5

I am testing it with web PRTG admin credentials and its passhash (these are not actual credentials, but similar concept).

I get the error message that outputs will say: <prtg><error>1</error><text>No channels in XML result</text></prtg>

Any thoughts???


Jul, 2016 - Permalink

You might want to drop support@prtgtoolsfamily.com a mail :) Feel free to share the actual solution :)


Jul, 2016 - Permalink

Alright Thanks! I will definitely post the solution! Been working with PRTG for almost 2 years now. I enjoy this network monitor software.


Jul, 2016 - Permalink

Glad to hear :)


Jul, 2016 - Permalink

We found the solution. The best advice is create a read only user (similar to SNMP community users) and then follow this page to correctly transmitted to my script : https://helpdesk.paessler.com/en/support/solutions/articles/76000063264-how-can-i-test-if-parameters-are-correctly-transmitted-to-my-script-when-using-an-exe-script-sensor

For example:

-pu='prtgadminuser' -pp='317231298' -ps='https://prtg.mydomain.com/' -s=9234 -m=10

Also try to use the try the passhashtool and generate a hash password instead of having the plain text password broadcast. http://prtgtoolsfamily.com/us/products/tools/passhashtool


Aug, 2016 - Permalink

Thanks for sharing! :)


Aug, 2016 - Permalink