I purchased a commercial license of PRTG today and now it won't work. Every time I try and start the PRTG Core Server Service, I get the following: "Sorry, could not start PRTG Core Server (Web server)

Could not start webserver for http://127.0.0.1: Structural error in xml file, 15 open items."

I've tried restoring a backup config as suggested here: https://helpdesk.paessler.com/en/support/solutions/articles/51973-could-not-start-webserver:-structural-error-in-xml-file-9-open-items-id:-1000 That did not work.

Article Comments

Hello,

Thank you very much for your KB-Post. Please forward us a Support Bundle including the configuration file for analysis.

This can be done via the "PRTG Administration Tool". Send us the configuration file from the tab card "Logs and Infos" with a reference to this KB-Thread.

best regards.


Jun, 2016 - Permalink

I just sent this over. I did not include a ticket number since I don't have one yet. How long until I can expect a response?


Jun, 2016 - Permalink