There seem to be a problem with the last Preview update: The link and the exe itself of the Administration Tool shows no correct symbol. If you try to get the properties, the Windows Explorer freezes. Starting of the tool also fails...

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi,
What is the precise version number of PRTG?
Best regards


May, 2016 - Permalink

Sorry, thought I've entered it in my first post: 16.2.24.3809 [Preview]


May, 2016 - Permalink

We are trying to reproduce the issue currently but, so far, were unable to. Did you run the PRTG installer as Administrator explicitly? If not could you try?


May, 2016 - Permalink

I already have...

But you're right... It's not a problem with your installation...

The problem is caused by the Windows Defender. If I deactivate it or use another antivirus pogram then there's no problem with the administration tool...


May, 2016 - Permalink