Issue with adding sensor to PRTG for Palo Alto firewall

Modified on 2025-06-10 22:22:07 +0200

Trying to setup a new sensor in PRTG to monitor our PAN Firewalls, when I try to add a new sensor using the correct MIB library from the PAN site I keep getting a Error 2003.

I have triple checked the SNMP options on both devices and cannot connect, I am able to connect using the SNMP Tester just fine from the server.

Any other suggestions?

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Hello,
thank you for your post.

Error 2003 means that there was no reply from the device, please try adding an "SNMP Traffic" or "Uptime" sensor, do you get the same error? In that case make sure that the credentials in PRTG are correct and that the Palo Alto is accepting/replying to PRTG's SNMP requests.

Best Regards,

May, 2016 - Permalink

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Issue with adding sensor to PRTG for Palo Alto firewall

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.