I would like to purchase a licensed PRTG version 16 to replace an unlicensed PRTG version 13. I have probes, sensors, configurations and database that would be difficult to lose.How can I achieve this if it is possible?
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
First, contact our Customer Service team to renew your software maintenance. Once this has been resolved please proceed as below:
As stated here when migrating from version 12, 13 and 14 no intermediate versions are required, you can simply install the latest version on top of the previous version. Your configuration will be kept.
Please keep our system Requirements in mind when updating PRTG, if you're running PRTG on an older Windows version please migrate to a modern operating system before upgrading PRTG.
Best Regards,
May, 2016 - Permalink
First, contact our Customer Service team to renew your software maintenance. Once this has been resolved please proceed as below:
As stated here when migrating from version 12, 13 and 14 no intermediate versions are required, you can simply install the latest version on top of the previous version. Your configuration will be kept.
Please keep our system Requirements in mind when updating PRTG, if you're running PRTG on an older Windows version please migrate to a modern operating system before upgrading PRTG.
Best Regards,
May, 2016 - Permalink