I have a notification email from a Oracle SQL senor that I received back in December. When I hover my mouse over the parent link, or the sensor name link, I see that it is taking me to the Knowledge Base (https://helpdesk.paessler.com/en/support/solutions/articles/65782) instead of to the sensor or its parent.

Do you have any idea how or why this link changed from "/sensor.htm?id=6689&tabid=1" to a KB article???!

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

May I please ask you which version of PRTG are you running?

Please update to the latest one (currently it is 16.2.23.3269/3270), as we made several improvements and bug fixes related to the notifications in recent releases.

Best regards


Apr, 2016 - Permalink

Thank you for your reply, but you didn't answer my question.

What would cause an old email in Outlook, (i.e. not associated with PRTG any more) to have its links change?


Apr, 2016 - Permalink

Hello,

Please open a support ticket so we will continue troubleshooting there. Please refer to this KB article in the ticket and please attach a screenshot of the notification email showing the issue.


Apr, 2016 - Permalink