I needed to move an installation of PRTG from Windows 10 to Server 2012 R2 (For the obvious reasons mainly control of updates).

I had to update my PRTG installation (both running 16.1.22.2657), data copy and registry went ok and the server started. Once I logged in and went to Devices then selected a device, then selected a sensor and then clicked back the UI below the 'Overview - 2 Days - etc...' tabs was blank. selecting any tab resulted in a prtg popup message with 'error not found'. After doing a developer tools check there was a call to 'document.location.refresh()' that was failing on line 307 of _Prtg.TCT.Plugin.js.

After changing this line to 'document.location.reload()' I don't seem to have the problem... Is this a bug or is there something else going on?

Article Comments

Hello Spindlewood, thank you very much for your report.

I've just checked with the responsible interface developer, and yes there was a typo in the javascript, and your solution to the problem is correct, the problem should no longer be present in the newest versions (soon to be released) of PRTG.

The "corrected" file must look like the following(lines 305 to 308):

          if(me.parent().find('tct[data-role="theater"]').length === 0){
            _Prtg.Events.unsubscribe('refresh.events.prtg rotate.events.prtg',$.proxy(self.rotate, self, me));
            document.location.reload();
          }

Thank you for feedback/report.

Best Regards,


Mar, 2016 - Permalink

Great, thanks for letting me know I will look forward to the update.


Mar, 2016 - Permalink