I have PRTG with a syslog sensor to receive messages from a synology device. I have many other syslog sensors for other devices which are working fine but on synology devices (I have two synology devices) they fail to show any data. I had paired it with syslog watcher to cross check if synology has problem but in that the messages are coming. Please help. I have PRTG with 500 sensors and version is " PRTG Network Monitor 15.4.21.5482+"

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

I suggest you contact us by email (support@paessler.com) in order to provide these details:

  • Did you add the sensor to PRTG's local probe or did you add your NAS as device in PRTG and added there the sensor?
  • Screenshot from the sensor's "Settings" tab
  • Screenshot from the NAS's settings regarding sending Syslog messages.
  • Please make sure to reference this KB post in your email.

Thank you and kind regards.


Jan, 2016 - Permalink