Is it possible to list all DOWN(Acknowledged) and group the view by "Acknowledged by"? We want to inform the user who acknowledged the alarm that it's still down.

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Sorry, sorting is not available for message columns. You can however view all acknowledged alarms:
http://your-prtg-server/sensors.htm?filter_status=13


Nov, 2015 - Permalink

The problem we have is that some of our employees acknowledge alarms on "Unlimited" and then they forget to follow it up. I would like to create a report on who has acknowledged an alarm so that I can inform them, is that possible?


Dec, 2015 - Permalink

Hm, not out of the box. The protocol messages from each device can be extracted from the API and you'll have to parse the message for the username and compare the dates...not that trivial, I'm afraid :/ The URL for the protocol messages would be:

http://<your-prtg-host>/api/table.xml?content=logs&output=xml&columns=dateonly,timeonly,message,sensor,sensorid&id=<sensor-id>


Dec, 2015 - Permalink