I have PRTG running on a Windows machine.

I've set it to run on all available IPs, and I have a custom port (8443). SSL is enabled, and set to high security.

When I connect to the server locally (192.168.1.96:8443) it works fine. When I try to connect remotely (https://webaddress.com:8443) it loads very slowly, and will often not load certain aspects of the interface. I have port forwarded in the same way I would for anything else.

Is there something I'm doing wrong?

Article Comments

Hello,

what browser are you using locally and which one remote?

Do you have a pc next to the PRTG server that can connect directly to the IP of the PRTG server without the need of going trough your firewall that does port forwarding?


Dec, 2015 - Permalink

Latest chrome for both; it's the same computer the only thing I change is the ip to connect to. The computer is connected locally to the prtg server


Dec, 2015 - Permalink

Hello,

for a better analysis of the issue, please send us a support bundle from within the PRTG web interface to

support@paessler.com

to send the support bundle, please go to

Setup -> Contact Support

please add some reference to this KB article in the text.


Dec, 2015 - Permalink