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Failure to start PRTG core Service

Modified on 2025-06-10 22:43:53 +0200

I installed PRTG and it was working well. After some time I failed to access PRTG in a browser, when I check the PRTG servers, the PRTG core Service is not running. I have tried to start the service but in Vain. Help me because am stack.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

Please forward us a Support Bundle including the system log files for analysis. This can be done via the "Contact Support" ribbon in the lower right corner of the web interface. Please enter this ticket's case number when submitting the Bundle. In case the web interface is not accessible, please open the "PRTG Administration Tool" and send us the Log Files from the tab card "Logs and Infos". Please simply refer to this KB-Thread in the process. Thank you!

Torsten

Dec, 2015 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Failure to start PRTG core Service

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.