I created a custom batch script for monitoring a specific service on a webserver. It looks like this:

@echo off

sc \\pjlm-s02 query "PAFMAlerting" | find "RUNNING"
if "%ERRORLEVEL%"=="0" (
    echo Service PAFMAlerting is running
    Exit 0
) else (
    echo Service is NOT running
    Exit 2
)

If I run this on any machine on the domain it recognizes the service running, but when I add this custom Sensor it always gives me Service is NOT running.

Any ideas why it would do this?

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Are you using an administrative user in the credentials of PRTG and did you set the security context of the sensor to Use Windows credentials of parent device?


Nov, 2015 - Permalink

Yes I am. I switched the account the PRTG service runs under. I actually figured it out, it was the formatting. It now looks like this: 

@echo off

sc \\pjlm-s02 query "PAFMAlerting" | find "RUNNING"
if "%ERRORLEVEL%"=="0" (
    exit 0
) else (
    echo 100:Service is Not Running
    exit 2
)

The problem was that the service under ERRORLEVEL==0 would spit out a line of text before getting to exit 0 and that was conflicting with the PRTG formatting. Essentially the query returns a line of text prior to getting to the exit statement.


Nov, 2015 - Permalink

Nice work, thanks for sharing!


Dec, 2015 - Permalink