Hi everyone

We have a problem with our graphs under Historic Data, they are using the local IP instead of the DNS name. Because of this you don’t see any information in the graphs, only an error icon. This effects the external access.

Here's a screenshot of the problem:

http://abload.de/img/2015-10-0813_55_11-wa2hsx5.png

Article Comments

Hello,

Please enter DNS name of PRTG website under "Setup -> System Administration -> User Interface -> Website".

Does that help?


Oct, 2015 - Permalink

Hello Isidora Jeremic,

We tried that, sadly it didn't change anything.

Kind regards


Oct, 2015 - Permalink

If you already typed the DNS name, please restart the Core Server (PRTG Administration Tool -> Service Start/Stop).

Does the issue still exist?

Best regards


Oct, 2015 - Permalink

Hello Isidora Jeremic

Sorry for the late reply, we tried restarting the Core Server as you said, sadly this didn't change anything.

Kind Regards


Oct, 2015 - Permalink

Hello,

We need some more information from your PRTG. Please open a support ticket so we will continue troubleshooting there. Please refer to this KB article in the ticket.

Thank you


Oct, 2015 - Permalink

Ok so we think we found out what the problem is, we think it’s the reverse proxy that is causing the problem. When we fix it we will write in the answer.

Thanks for your help.


Nov, 2015 - Permalink