My system was running v14.2.10.2028 since 16 May 2014. On 14 June 2014, it attempted to auto install v14.2.11.272. Now the system is un-responsive via the console and web server. The server administrator shows the core is not running. When I attempt to start it manually, I get a popup: "Sorry, could not start the PRTG Core Server (Web server) Starting ..."
Core Server Log
6/14/2014 11:25:51 AM Updatecheck: Software update available for PRTG Network Monitor: You are using version 14.2.10.2028, the new version is 14.2.11.2271. ... 6/14/2014 11:25:55 AM Autoupdate: Update installation started ... 6/14/2014 11:26:35 AM PRTG is shutting down 6/14/2014 11:26:35 AM Shutdown: Stopping Library Engine 6/14/2014 11:26:35 AM Shutdown: Stopping Webserver 6/14/2014 11:26:35 AM Shutdown: Saving Configuration 6/14/2014 11:26:35 AM Configuration File: Saving 6/14/2014 11:26:35 AM Configuration File: Saving Step 1 0 ms 6/14/2014 11:26:35 AM Configuration File: Saving Step 2 390 ms 6/14/2014 11:26:35 AM Configuration File: Saving Step 3 390 ms 6/14/2014 11:26:37 AM Configuration File: Saving Step 4 2091 ms 6/14/2014 11:26:37 AM Configuration File: Saved 2091 ms 6/14/2014 11:26:37 AM Shutdown: Stopping Data Calculation Engine 6/14/2014 11:26:37 AM Shutdown: Stopping Background Tasks 6/14/2014 11:26:37 AM Shutdown: Stopping Data Synchronizer Engine 6/14/2014 11:26:37 AM Shutdown: Stopping Aggregation Scheduler Engine 6/14/2014 11:26:37 AM Shutdown: Stopping Probe Engine 6/14/2014 11:26:37 AM Shutdown: Stopping Scheduler Engine 6/14/2014 11:26:37 AM Shutdown: Stopping Dependency Engine 6/14/2014 11:26:37 AM Shutdown: Stopping Correlation Engine 6/14/2014 11:26:37 AM Shutdown: Releasing Memory for CorrelationThread 6/14/2014 11:26:37 AM Shutdown: Stopping Raw Data Storage Engine 6/14/2014 11:26:37 AM Shutdown: Releasing Memory for Probes 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Data Synchronizer Engine 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Aggregation Scheduler Engine 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Raw Data Storage Engine 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Libraries 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Schedules 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Dependencies 6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Step 1 6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Step 2 6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Done 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Webserver 6/14/2014 11:26:38 AM Shutdown: Stopping Notifications 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for MIBs 6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Logs and Tickets 6/14/2014 11:26:39 AM Shutdown: Done 6/14/2014 11:26:39 AM Stop Done 6/14/2014 11:26:39 AM System Cleanup Done 6/14/2014 11:28:37 AM
This section of the log repeats over and over since the update:
6/14/2014 11:28:37 AM PRTG Network Monitor 14.2.11.2272 [Preview] x64 Core Server starting on "xxxxxxxx" 6/14/2014 11:28:37 AM PRTG Network Monitor 1000 licensed for "xxxxxxxx" (xxxxxxxx) Edt=71 MaxS=1000, DayL=0 DaysIn=81 6/14/2014 11:28:37 AM Startup: OS: Windows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 8 CPUs (8x x64 Model 23 Step 6), code page "Windows-1252", on "DELL PERC 6/I SCSI DISK DEVICE" 6/14/2014 11:28:37 AM Startup: System Path: C:\Program Files (x86)\PRTG Network Monitor\ 6/14/2014 11:28:37 AM Startup: Data Path: C:\ProgramData\Paessler\PRTG Network Monitor\ 6/14/2014 11:28:37 AM Startup: Formatting: M/d/yyyy | dddd, MMMM dd, yyyy | h:mm AMPM | h:mm:ss AMPM 6/14/2014 11:28:37 AM Probe settings: IPs: - Port: 23560 - SSL: -1 6/14/2014 11:28:37 AM System time zone: (UTC) Coordinated Universal Time 6/14/2014 11:28:37 AM libeay32.dll= 6/14/2014 11:28:37 AM ssleay32.dll= 6/14/2014 11:28:37 AM Startup: Starting webserver for IPs:Ports xxxxxxxx:80,xxxxxxxx:80,127.0.0.1:8085 (URL: http://xxxxxxxx) 6/14/2014 11:28:37 AM Port Mode: StandardPort - Port Security: inactive - IP Mode: SpecIPs 6/14/2014 11:28:37 AM Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat 6/14/2014 11:28:45 AM Load Done 6/14/2014 11:28:45 AM Update 1 6/14/2014 11:28:45 AM Update 2 6/14/2014 11:28:45 AM LoadFromXML 6/14/2014 11:28:49 AM LoadFromXML Done 6/14/2014 11:28:49 AM Graph interval settings: G1: 1d|1m - G2: 20d|1h - G3: 100d|1d - Live: 120 6/14/2014 11:28:51 AM Startup: Loading Cache 6/14/2014 11:28:51 AM Startup: Loading Cache Done 6/14/2014 11:28:51 AM Startup: Init DataState 6/14/2014 11:28:57 AM Startup: Init DataState Done 6/14/2014 11:30:05 AM
Server Update Log:
5/16/2014 12:07:23 PM Installer: C:\Program Files (x86)\PRTG Network Monitor\download\PRTG Network Monitor 14.2.10.2028 Setup Commercial (Preview).exe 5/16/2014 12:07:58 PM Check: OK 5/16/2014 12:07:58 PM Stopping Service Core 5/16/2014 12:08:03 PM Service Stopped 5/16/2014 12:08:03 PM Stopping Service Probe 5/16/2014 12:08:25 PM Service Stopped 5/16/2014 12:08:25 PM Starting Installer 5/16/2014 12:09:12 PM 5/16/2014 12:09:12 PM Done (0) 5/16/2014 12:09:12 PM Install OK 5/16/2014 12:09:12 PM Needsrestart false 5/16/2014 12:09:12 PM Starting Service 5/16/2014 12:09:12 PM Error: An instance of the service is already running 5/16/2014 12:09:12 PM Starting Service 5/16/2014 12:09:12 PM Error: An instance of the service is already running 5/16/2014 12:09:12 PM End 6/14/2014 11:25:56 AM Start 6/14/2014 11:25:59 AM Kill Server Admin 6/14/2014 11:25:59 AM Kill Probe Admin 6/14/2014 11:25:59 AM Kill PRTG_WinGUI_Installer.exe 6/14/2014 11:25:59 AM Kill PRTG_Remote_Probe_Installer.exe 6/14/2014 11:25:59 AM Kill PRTG Windows GUI.exe 6/14/2014 11:25:59 AM Kill PRTG GUI Starter.exe 6/14/2014 11:25:59 AM Kill PRTG_IE_Helper.exe 6/14/2014 11:25:59 AM Kill PRTGReportProcess.exe 6/14/2014 11:25:59 AM Kill PRTGValidate.exe 6/14/2014 11:26:00 AM Kill PrtgDllWrapper.exe 6/14/2014 11:26:00 AM Kill PRTG Enterprise Console.exe 6/14/2014 11:26:00 AM Done 6/14/2014 11:26:00 AM Installer: C:\Program Files (x86)\PRTG Network Monitor\download\PRTG Network Monitor 14.2.11.2272 Setup Commercial (Preview).exe 6/14/2014 11:26:35 AM Check: OK 6/14/2014 11:26:35 AM Stopping Service Core 6/14/2014 11:26:40 AM Service Stopped 6/14/2014 11:26:40 AM Stopping Service Probe 6/14/2014 11:27:52 AM Service Stopped 6/14/2014 11:27:52 AM Starting Installer 6/14/2014 11:28:37 AM 6/14/2014 11:28:37 AM Done (0) 6/14/2014 11:28:37 AM Install OK 6/14/2014 11:28:37 AM Needsrestart false 6/14/2014 11:28:37 AM Starting Service 6/14/2014 11:28:37 AM Error: An instance of the service is already running 6/14/2014 11:28:37 AM Starting Service 6/14/2014 11:28:37 AM Error: An instance of the service is already running 6/14/2014 11:28:37 AM End
It seems like PRTG is still running (maybe a zombie process). Could you take a look at your task manager and check if there's still a process with PRTG in it's name? Kill them manually and restart the core server with the PRTG Server Administrator. If it doesn't start still, then please create a support request by mailing to support[at]paessler[.]com :)
Jun, 2014 - Permalink