Hello guys and girls,

We have a customer who has it's own probe. This customer has several companies, which we have devided as follow:

Main company (probe) Company a (group) Location a (group) Location b (group) Company b Location a Location b

and on (you get the point -)). For this customer we added some speed triggers / notifications and error notifications. We use the default e-mail template, which i am trying to customize a bit into our own liking.

Whenever we get an e-mail we see in the parents field the probe name with groupname in which the event was triggered and eventually the device with ip-address. The challenge lies that some of the underlying companies have the same location with devices, which forces us to look at the ip-adres in order to find the correct device.

I was wondering if there is a placeholder which i can add, to see the main group (in this example a place holder for Company a) in the e-mail notification.

Article Comments

So here's the structure again, using lists:

  • Main Company (Probe)
    • Company A (Group)
      • Location A (Group)
      • Location B (Group)

I assume that once a device of Location B of Company A triggers a notification, you want to know that the notification was basically triggered by Company A, right? That can be done; you'll have to use Location B's comment tab and enter Company A there. Then you can use %commentsgroup to implement it into your notification :)

Let me know if I got you wrong/right :)


Nov, 2015 - Permalink

Hello Stephan,

You where right on the spot! Just implemented it and works like a charm!

Thanks for the fast and good support!

Kind regards, Roy


Nov, 2015 - Permalink