I install PTRG core server in my windows machine and install the windows client app on other computer that connect to Internet though a Static IP ,but remote one can not be connected to the server ! -incoming port is open. -in administration tools of remote client , in server line i put "my ip external ip of my server" -in probe access key,i put the key provide by the server

what should i do to get ticket from the remote probe???

Article Comments

Hi Nader,

First, you will need to allow Remote Probes to connect to your PRTG Core Server. This can be done via the PRTG Administrator Tool on your Core Server. Please do also ensure that the remote IP address is not blocked.

Afterwards, if the Remote Probe still does not connect, you can have a look into the log files of the Remote Probe:

C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)\PRTG Probe Log (1/2).log

Do you see any entries which are referring to the connection?

Best regards, Felix


Nov, 2015 - Permalink

Hi, I checked PRTG Administration tool on Core and check the probe connections ,It seems fine to me ,but there is no connection !

Last Probe Log file sentences are :

"
2/11/2015 5:17:11 PM Init SNMP System OK
02/11/2015 5:17:11 PM Init Connection
02/11/2015 5:17:11 PM Init Connection 1
02/11/2015 5:17:11 PM Init Connection 2
02/11/2015 5:17:11 PM Init Connection 3
02/11/2015 5:17:11 PM Init Syslog Manager
02/11/2015 5:17:11 PM Init Trap Manager
02/11/2015 5:17:11 PM Init QOS Manager
02/11/2015 5:17:11 PM Init Timing Manager
02/11/2015 5:17:11 PM Init DHCP Manager
02/11/2015 5:17:11 PM Init Collector Manager
02/11/2015 5:17:11 PM Init WMI Connection List
02/11/2015 5:17:11 PM Init Probe Scheduler
02/11/2015 5:17:11 PM Init Garbage Collector
02/11/2015 5:17:11 PM Start Connection
02/11/2015 5:17:11 PM Start Done
02/11/2015 5:17:16 PM Connect from  to xxx.xxx.xxx.xxx:23560
02/11/2015 5:17:18 PM Socket Error # 10061  Connection refused. (will keep trying)

"

Edit: formal editing and removed private information


Nov, 2015 - Permalink

Hi Nader,

The Socket Error # 10061 Connection refused. indicates, that the connection is blocked for this particular IP address / port combination. You can open a web browser on the remote probe machine and open the web page https://PRTG-Public-Address:23560

This connection is currently not working within the web browser, so there might be various reasons for this:

  • The port is not open on the destination machine
  • The port is not open on the remote probe machine
  • A firewall inbetween the remote probe and server is blocking the access

Best regards, Felix


Nov, 2015 - Permalink