Our Prtg ticket system doesn't work properly: the web page return an Ajax Error PE1113: timeout. Since we don't use Prtg ticket system, can I just delete ticket database ticketdata.dat and start over? Thanks
Ticket database
Modified on 2025-06-10 22:49:14 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hi there,
You can stop the PRTG Core Server Service and rename / delete the ticketdata.dat file. PRTG will create a new datatabase as soon as the Core Server service is started again.
The default location for the above mentioned file is file is:
Best regards
Aug, 2015 - Permalink