AWS CloudWatch error

Hi,

I've been using multiple AWS CloudWatch monitors for over a year. All have been working fine. A few days ago, all CloudWatch monitors started to fail, simultaneously. The error that PRTG returns varies depending on which AWS service is being monitored.

• • For RDS:You are not signed for Amazon RDS and You can sign up at http://aws.amazon.com/rds.
• • For EC2: Request has expired. Timestamp date is
• • For ELB: You are not signed for Amazon ELB and You can sign up at http://aws.amazon.com/elb.

The AWS Access Key ID & AWS Secret Access Key are correct. I've tried generating a new key and using the new credentials - no luck. I even created a new IAM account with the relevant User Policies and used the associated credentials in PRTG - still no luck.

I tried this as well:

• Paused all monitors at Root
• Stopped and restarting both the PRTG Core Server and Probe Services
• Waiting until PRTG System Startup Log showed 100%
• Enabled all monitors at Root

The second I enabled via root, all CloudWatch monitors instantly show a failure status. It was as if there was no actual check being performed, just failure.

I can't find anything about this in the PRTG KB.

Are you able to assist?

Thanks,

Joel