I have followed all the steps mentioned here (https://www.paessler.com/manuals/prtg/remote_probe_setup) & here (https://www.paessler.com/manuals/prtg/remote_probe_quick_install), have even opened the port 23560 in my firewall for all incoming connections, NO LUCK..... PLEASSE HELP !

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Did you check the access keys to be correct on both sides?


Sep, 2015 - Permalink

Yes the access keys are SAME at both the sides, PRTG Application and port 23560 is allowed on the Firewall to communicate outside , on both the sides......

Stuck on this issue since 15 days, tried all possible ways.....

Please Help :-(


Sep, 2015 - Permalink

Okay, we'll need logs then - can you send a mail to support@paessler.com to open a new ticket? Please attach the Logs (System) folder from the remote probe; it's located under C:\ProgramData\Paessler\PRTG Network Monitor.


Sep, 2015 - Permalink

Logs have been sent ,Ticket is open since 11 /9/2015, Even they are not able to help me.


Sep, 2015 - Permalink

Can you tell me the ticket number?


Sep, 2015 - Permalink

Well, I agree that it took some time, but you didn't reply until last Friday, hence we didn't know what the status quo on your side is :/


Sep, 2015 - Permalink