Hi , I installed PRTG last friday and it works fine, on saturday I follow a suggestion of PRTG to use SSL.....big mistake !

From that time it was impossible to use again, now, I also install again but maybe he recognized my previous installation and continue to ask me login and pwd that I don't have because I use the pwd (not in clear) suggested by PRTG.

I also ask to send me a new pwd to my e-mail, but until now I didn't received nothing .

Any change to start from zero? must I perform a kind of procedure to remove everything og PRTG from my PC ?

thanks a lot

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Have you tried resetting the password with the PRTG Administration Tool, in the administrator tab?


Aug, 2015 - Permalink

from prtg I can't select any tabs, just add connection from the right windows !


Aug, 2015 - Permalink

I already answer but I'm not sure you received ....

So, I can't select any tabs from PRTG Enterprise Console, even Setup tab. Can I go in Administration tool from other ways ?

regards


Aug, 2015 - Permalink

The PRTG Administration Tool can be found here:
C:\Program Files (x86)\PRTG Network Monitor\PRTG Administrator.exe


Aug, 2015 - Permalink

I found it, great.

now it works, thanks a lot again !!!


Aug, 2015 - Permalink

You're welcome :)


Aug, 2015 - Permalink