We just upgraded to 15.2.17.2804. Now PRTG is uninstalling our time zone updates which is causing an error in our proprietary program.

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Usually, PRTG doesn't uninstall any software. What lead you to this conclusion?


Jul, 2015 - Permalink

After we upgraded, our proprietary software fails to launch with an error stating the time zone can't be looked up. We checked the event log and the problem is a time initialization exception. No other changes have been made.


Jul, 2015 - Permalink

Just to make sure - by time zone updates you mean Microsoft patches? Has the application been debugged already so that you can make sure it's not a wrecked DLL that crashes it?


Jul, 2015 - Permalink

Update: My apologies, this is indeed a bug. We're working on fixing it, most likely in the 15.x.19 version of PRTG. Sorry for the inconvenience!


Jul, 2015 - Permalink