We have PRTG Network Monitor 15.2.17.2804 with a Core Server and a remote Probe both Physical with enough hardware resources. some times the remote probe or local probe goes to Down Status & we have to reset the PRTG Probe Service for fixing. but with resetting the PRTG Probe Service the problem does not be fixed & finally we have to reset the PRTG Core Service too. Some times with resetting a PRTG local Probe Service the PRTG Remote Probe goes to Down Status too. whats the Problem? Does Probes effect on each Other? Why we always have to reset Both PRTG Probe Service & PRTG Core Service to fix the problem?
Does Remote Probes effects on each other and Core server?
Modified on 2025-06-10 22:58:17 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hi AJamshidi,
We will need to have a look in the log files to investigate this issue. Could you please forward a support bundle Setup > Contact Support and refer to this knowledge base article? Furthermore, please forward the remote probe log file:
after you received the case number.
Best regards
Jul, 2015 - Permalink