Hello, I have a problem with the sensor PRTG for monitor costs on Azure, I have done all the steps

- App Registration - Custom Role

Etc, the sensor returns me an error, and in the log file I find this: 

2021-07-30 08:56:47.011094 DEBG TId    9292 Result of Sensor 9104> #################### Enter sensor scan ####################
2021-07-30 08:56:47.932970 DEBG TId    9292 Result of Sensor 9104> Billing period response: {"value":[]}
2021-07-30 08:56:47.932970 DEBG TId    9292 Result of Sensor 9104> Billing periods:
2021-07-30 08:56:47.932970 DEBG TId    9292 Result of Sensor 9104> No billing periods found. Cannot continue.
2021-07-30 08:56:47.932970 DEBG TId    9292 Result of Sensor 9104> Response Message is: #:error.generic
2021-07-30 08:56:47.932970 DEBG TId    9292 Result of Sensor 9104> #################### Exit sensor scan  ####################

I cannot understand how to set the billing period?

Article Comments

Hi Trueblue,

You can follow the steps in this article to create the subscription.

Afterwards, try to recreate the sensor to see if it works.

Kind regards,
Felix Saure, Tech Support Team


Aug, 2021 - Permalink

Hello, i’ve already execute that steps but I have the same message. I tried to re-done all operations but nothing change.


Aug, 2021 - Permalink

Hello Trueblue,

Kindly provide some screenshots showing the configured billing period in your Azure configuration for further investigation as well as a screenshot of the sensor's settings page. You can forward it to support@paessler.com for further investigation.

Kind regards,
Felix Saure, Tech Support Team


Aug, 2021 - Permalink