Paessler Knowledge Base

System Setup

How can I move or migrate a PRTG installation to a different system or server?

This article applies as of PRTG 23 How to move a PRTG installation to a different system Part 1: Short migration guide This part of the article is meant as a shorter overview of how to migrate PRTG from an old system to a new system. The new s...

Thu, 23 May, 2024 at 4:50 PM

Can I install PRTG Network Monitor on Windows 10

Officially we recommend using a Windows Server OS for PRTG. However using Windows 10 should work as well.

Mon, 30 Oct, 2023 at 1:36 PM

Why do I see a “License not found” error message in PRTG?

This article applies to our on-premise products, Paessler PRTG Network Monitor and Paessler PRTG Enterprise Monitor. If you receive a License not found error message in PRTG, it is most likely one of the following: (1) An error in the ...

Mon, 10 Jun, 2024 at 1:04 PM

Our Helpdesk is powered by Freshdesk Support Desk. Their platform requires certain cookies to function correctly. The cookies that are used in conjunction with FreshDesk as our Helpdesk are: Cookie provider List of cookies Description Fre...

Thu, 29 Jun, 2023 at 2:02 PM

Using The Support Portal

The Paessler support portal allows you to create new tickets as well as accessing your current and previous tickets. You can also update your current tickets and let us know the status quo of your issue. How can I activate my portal accou...

Thu, 25 Apr, 2024 at 9:10 AM

System Setup

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