This article applies to PRTG Network Monitor 17.4.35 or later I have just installed PRTG and there are aspects in the web interface that I would like to modify. Can I modify the web interface and other aspects of PRTG? Note about Customizi...

This article applies to PRTG Network Monitor 7.2 - 7.3 How can I monitor environmental sensors connected to an "Ethernetbox" using PRTG? Using PCMessure Ethernet Box with PRTG Network Monitor With PRTG Network Monitor, you can e...

Has anyone integrated the ENVIROMUX-MINI-LXO with PRTG for temperature monitoring? If so, how was the experience? Alternatively, any recommendations for other temperature monitoring devices compatible with PRTG would be appreciated. There are ...

Can PRTG's API retrieve historical data for multiple sensors and channels in a single API call? No, PRTG's current API requires you to query each sensor individually for historical data. It does not support fetching data for multiple se...

This article applies as of PRTG 22.2.76 What is the "Activate New UI And New API (Alpha)" banner in the setup settings of the PRTG web interface and how can I hide it? How to hide the “Activate New UI And New API (Alpha)” banner ...

Why can't I restart a remote service from PRTG 7.2.4.5051 on a Windows 2008 R2 server, even though manual execution works fine? The issue might be related to permissions, especially since the notifications folder is under Program Files. PT...

I have a new APC with an expansion card with sensors in it. How do I connect those sensors in PRTG? They are a remote Humidity and Temperature sensor. Update: We have now published a device template for Advanced metrics on APC equipment that i...

Can I use `ipt-netflow` on Linux to forward NetFlow traffic to PRTG? If so, what steps are needed on both Linux and PRTG? I'm afraid we don't have any experience with this, but you can use our Netflow Testers to assist with testing. ...

This article applies to PRTG Network Monitor 13 or later Why is my ESX hardware sensor in PRTG showing a "162 elements not found" warning? No changes were made to PRTG or VMware. What can I do to fix this? Checklist: “Not Found” ...

This article applies to PRTG Network Monitor 9 or later, installed on a 64bit OS Can I use the 64bit version of Powershell in an EXE/Script Sensor in PRTG? How to Use 64bit Powershell with EXE/Script Sensors The short answer is: Yes, you ...

This article applies to PRTG Network Monitor 14 or later I would like to monitor ingress and egress traffic on a port separately. How do I get individual data for inBound and outBound traffic with PRTG? Separating Ingress and Egress Traffi...

This article applies to PRTG Network Monitor 17.4.35 or later Is it possible to modify the header and footer in reports? For example, to add comments or my own custom files? Changing the Header and Footer in Reports In the PRTG web interface...

This article applies to PRTG Network Monitor 17.4.35 or later Is it possible to change the order of the elements in a report? How can I do this? Changing the Order of Report Elements You can reorganize, remove, or modify elements in repor...

This article applies to PRTG Network Monitor 17.4.35 or later I would like to change the size of graphs in reports. How can I do this? Changing the Size of Graphs in Reports Graphs are added to reports as include files. To change the appe...

This article applies to PRTG Network Monitor 17.4.35 or later I would like to have a smaller number of sensors in a report. How can I do this? Changing the Number of Sensors in Reports PRTG comes with report templates for the top 10 or to...

This article applies to PRTG Network Monitor 17.4.35 or later I want to have a report without page breaks. How can I do this? Deleting Page Breaks in Reports By default, report templates have page breaks. You can remove page breaks, for e...

This article applies to PRTG Network Monitor 17.4.35 or later In PRTG, when creating PDF reports, how can I prevent them from being split into separate PDFs? With my reports, I end up with five PDFs, each under 500 KB and would rather have o...

This article applies to PRTG Network Monitor 17.4.35 or later I want to cut parts from my reports, like the data table and the 30-day summary graph. How can I do it? It is possible to modify report templates. Report templates use multiple ...

This article applies as of PRTG 22 Where can I find additional metrics for the Google Analytics sensor in PRTG beyond those available in the default sensor settings? Where to find Google Analytics metrics See Dimensions & Metrics Expl...

After upgrading to PRTG version 16.3.25.6124+, the new SSL Certificate Sensor gives a "Socket Error # 11004" when monitoring sites. The old HTTP SSL Certificate Expiration sensor worked fine. Please note that the HTTP SSL Certific...

Why can't I see disks when adding the "SNMP Linux Disk Free" sensor in PRTG, despite using the Host Resources MIB in SolarWinds? I want to avoid manually creating sensors for each disk. In order to monitor SNMP-based Disk Space s...

This article applies as of December 2023 I use the SLA Plug-in, Data Pump Plug-in, or the DB Plug-in from CORP-IT. Now that Paessler has acquired ITPS, what is going to happen to these plug-ins? Is there anything I should do? Note: This...

This article applies to PRTG Network Monitor 13.2.3 or later We want to create a map in PRTG that displays just the sensor reading with units, without extra text or names. The current templates don't meet our needs. Can we customize or c...

How can I increase the font size of the alarms table in a PRTG map embedded via iFrame, since the default font is too small and I couldn't find a clear option in the CSS files? It is possible to add the font size directly to a map object. ...

When running PowerShell script to restart a service via PRTG, you encounter the error: "Error sending 'EXE': File 'Powershell.exe' not found." PowerShell 3.0 is installed on the PRTG server. Do I also need to install Pow...

As check result on any snmp sensor on the core-switch PRTG reports: Error opening snmp session: Unknown host (10.9.1.1:161) (SNMP error # -2006). Tried to run snmp tester from probe machine and it reports no result. If not even the SNMP Teste...

I configured SNMP traffic on the Fortigate WAN interface for PRTG, but I get the error:  "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003)" First of all...

Is there a guide I can follow to migrate my PRTG Data Pump or PRTG SLA Plugin data to the PRTG Data Exporter or PRTG SLA Reporter extensions? What about my PRTG DB Plugin data? This article applies as of January 2025 Migration Guides  If y...

This article applies as of PRTG 25 PRTG installation assistance We have gathered some of the most useful resources when it comes to installing PRTG Network Monitor. If Planning Knowledge Base Planning large installations of PRTG Network Mon...

I would like to monitor the age of McAfee anti-virus signatures on the computers in my network in comparison to the latest available release version. If my version is not up-to-date, PRTG should indicate this with a corresponding sensor sta...

I downloaded and installed a new version of PRTG. Now, after updating PRTG, the PRTG core server does not restart anymore and I do not get access to the PRTG web interface nor to the Enterprise Console. How can I get PRTG up and running aga...

After an update of PRTG, PRTG Server.exe does not start anymore. At the end of the installation, when the PRTG services try to restart, I get the following error message: PRTG Webserver could not be started properly. Signature of C:\Program Fil...