The 'blue globe' is displayed in UVexplorer when a device is unmanaged and UVexplorer is not able to log into it with SNMP credentials. The behavior of the unmanaged device will vary, depending on the device itself: 1. If the d...

When attempting to export to PRTG, if you receive this error message:     This means that you have exceeded your current trial/production license level. You should also see this message at the bottom of the screen: If you receive...

If you are receiving the following timeout error: ==================== ENTRY 1 ==================== 11/02/2023 17:38:36.574: Initializing 11/02/2023 17:38:36.574: Looking up script: BackupStartup 11/02/2023 17:38:36.574: Initializing SSH...

When the UVexplorer 'Maps' and 'Reports' tab are not being displayed in PRTG. The issue is typically do to an update of the PRTG software. This update breaks the integration registration between UVexplorer and PRTG. Please res...

This issue typically occurs when UVexplorer is unable to connect to a device and the discovery hangs. To resolve this issue, first capture the IP address of the 'trouble device', by clicking "Tasks...": UVexplorer w...

There is a known issue with Cisco switches configured to SNMP v3 where they are not able to display the connections between devices. This is due to Cisco disabling the display in their SNMP v3 protocol.  The resolution for this issue is t...

Fortigate has recently release firmware upgrades that require a higher level of encryption (negotiated) with UVexplorer's SSH client.  If you've upgraded to Fortigate firmware v 7.2.7 or higher and you implement userid/password to ssh...

When a network device is not being found via SNMP. We recommend troubleshooting the issue by installing UVexplorer on a local machine - the same VLAN as the device in question.  If UVexplorer does discover the network device from that locatio...

Build 125+ includes an update of the SQLite/MongoDB in UVexplorer and UVexplorer Server. If the link to launch the desktop client from the windows start menu is broken as the 'exe file no longer exists' and you get the error below: ...

This issue occurs when upgrading UVexplorer (v2.0.124) to the latest version and your antivirus is blocking UVexplorer.  For some users, the Services seem to start, but the application will not: And your log file may look like: ...

If there is an issue where UVexplorer is not discovering your network device with the SNMP credentials. We recommend testing the SNMP on the device. First, select the device and navigate to the MIB Walker: Then test the SNMP credential on th...

How can I export CSV reports from UVexplorer? On the Reports tab at the bottom of the window, click the printer icon in the bottom-left corner. The Preview dialog box opens. Select the export option and choose CSV. Select the e...

How can I limit UVexplorer discovery to preferred devices? To limit the device types that UVexplorer discovers, open Discovery Settings and go to the Include/Exclude Scopes tab. On this tab, select which devices to include or exclude. Yo...

How can I decrease the impact of UVexplorer on my network? Go to Discover Network and click Settings. On the Advanced tab, reduce Max Threads from 100 to 50.

How can I find the PRTG passhash for the integration of UVexplorer in PRTG? The PRTG passhash is required to connect UVexplorer to PRTG. In PRTG web interface, go to Setup | My Account and click Show Passhash. Enter the passhash in ...

How can I export a Layer 2 map to Microsoft Visio? UVexplorer exports to Microsoft Visio in VSD format. Right-click the map and select Export | Export to Visio.... Select the Visio features that you want to include. Click Export.

How can I assign devices to a different category? Assign a device to a specific category If UVexplorer assigns a device to an incorrect category, use the following steps to permanently assign the device to a specific category for all future di...

How can I automate the creation of dependencies in PRTG with UVexplorer? When an upstream device goes down, PRTG can generate duplicate alerts for every device and sensor that becomes unreachable as a result. To limit these alerts, PRTG uses d...

How can I change the display name on the map? To select whether UVexplorer displays the devices on the map as Hostname, IP Address or Hostname / IP Address: Go to Settings | Map Draw Settings. In Display Name Setting drop-down list, selec...

How can I display the spanning tree in UVexplorer? The Spanning Tree Protocol (STP) operates at Layer 2 of the network and prevents loops in network topologies. STP addresses issues that arise from data transmission across local area network...

How can I automate the creation of sensors in PRTG? UVexplorer combines its in-depth network discovery with sensor creation in PRTG. Go to Scheduled Discoveries on the toolbar and select the PRTG Export tab. Select Export Groups / Devices...

Should I open any ports in my firewall for UVexplorer network discovery? You can open firewall ports for UVexplorer discovery as an alternative to running the UVx agent in that network. We do not recommend this approach, but it may be necessary...

How can I set up Slack notifications for UVexplorer? To receive notifications from UVexplorer in Slack, you must configure both Slack and UVexplorer. Step 1: Configure Slack Sign in to Slack. Go to the Slack apps page at https://api.s...

How can I export a PRTG device list via UVexplorer? PRTG can only export a device list to a CSV file via API. With UVexplorer, you can discover the PRTG devices on your network and export them as a CSV file. Connect UVexplorer to PRTG. E...

What discovery methods are available in UVexplorer? UVexplorer network discovery has 3 available discovery methods: ARP Cache, PING Sweep, and Quick Scan. Quick Scan Quick Scan is the fastest discovery option. It uses Cisco's propriet...

How can I migrate UVexplorer to a new system? Follow these steps to transfer your UVexplorer data from to another system. On the current system Deactivate your license. This option is available in the lower-left corner of the Getting Sta...

How can I merge discoveries? Follow these steps if you have discoveries on 2 different systems and you want to merge them into a single discovery. Export the discovery from your first system Open the discovery that you want to export. ...

How can I do offline activation of UVexplorer? Follow these steps to activate UVexplorer on a device without internet access. Enter your product key in Getting Started | License Activation Wizard. If UVexplorer detects no internet connect...

How can I add IP addresses to a UVexplorer map? Go to Settings | Map Draw Settings. Change Display Name Setting to IPaddress or Hostname / IPaddress. You can also select the Show IP Address on Interface Names checkbox.

How can I add manual devices and links to a UVexplorer map? Add a Manual Device Go to the Discovery tab and select Manual Devices. Click Add and enter the Name, IP Address (required), and other details that you want to include. On...

How can I find my total interface count and license level? Follow these steps to determine the appropriate UVexplorer license level for your organization. Find your total interface count Click Open Discovery on the top ribbon. Note your...

This article applies as of PRTG 26.4.126 Paessler acquired UVnetworks to add topology mapping, asset inventory, and configuration management to PRTG. For more information, see the press release.  As of PRTG 26.4.126, PRTG UVexplorer is insta...