kb.paessler.com
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User Story
As a PRTG User, I want in addition to the cluster option, a re...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, when I switch between devices in PRTG desktop,...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, when I make changes to settings for a device a...
Tue, 10 Jun, 2025 at 4:07 PM
Hi,
On my report with graph, i've missing title "Average & Traffic Total" and Channel column show as "None"
How can I fix it?
Here's my detail loop.htm :
<!-- Template Detail Loop.htm-->
<tr c...
Tue, 10 Jun, 2025 at 4:07 PM
To all,
Reference: Custom Sensor Table - Settings
Question 1: How do I configure a Channel's result value to trigger a "State" for each of the Values?
Examples:
Channel's Value is 0, then send an alarm . (Alarm...
Tue, 10 Jun, 2025 at 4:07 PM
Hi there
A customer of mine wants to have an "understandable" Report of how the Servers uptimes are.
The one implemented needs always explaining and every month the same explaining again.
Eg. Ping SENSOR report like:
month h...
Tue, 10 Jun, 2025 at 4:07 PM
I'm trying to monitor a cisco switch to notify if an interface in the switch gets assigned to a particular vlan.
Article Comments
Hi 1putt1der,
From what I can tell, this should be possible via the OID 1.3.6.1.4.1.9.9.68....
Tue, 10 Jun, 2025 at 4:07 PM
Hi, may I ask the prtg can monitor IBM AIX 7.x though SSH ? Thanks.
Article Comments
Hi there,
If you want dedicated sensors for IBM AIX, then I am afraid that there are none. However you can monitor some aspects under IBM AIX...
Tue, 10 Jun, 2025 at 4:07 PM
Please can we have the ability to add a single sensor to multiple devices, we have a few hundred devices, that i would like to add a single sensor to however, this doesnt seem to be possible without creating a template and re-scanning with ...
Tue, 10 Jun, 2025 at 4:07 PM
We would like to generate a report form all Messages of an Sensor. See in History Messages.
For example a report wenn was a Senor paused or Resumed and why (with the message text)
Article Comments
Hi ITO,
Thank you for the pos...
Tue, 10 Jun, 2025 at 4:07 PM
I have an Aruba switch that has both sensors configured for it. Are they redundant? It seems like a waste of sensor count if they are not both necessary.
I'm assuming that I should run RMON if the device is capable and Traffic if no...
Tue, 10 Jun, 2025 at 4:07 PM
Hello
I have recently made a sensor for Application Error Events.
I edited the threshold for "Upper Warning Limit" to be greater than .01 #/s
I set "When New Records channel is Above 0.01 /second for at least 1 seconds...
Tue, 10 Jun, 2025 at 4:07 PM
Hi All,
I am quite new to PRTG, so forgive me if I am using the wrong jargon or something...
When I look at a page of an ssh disk free sensor, I see the list of monitored disks, each as a separate channel. However, when I query the api ...
Tue, 10 Jun, 2025 at 4:07 PM
Hi,
I would like to rotate some icons on my PRTG-Map by 90 °. Does anyone like me realize this?
Article Comments
Hi there,
Unfortunately, this is a rare request and I can't remember a similar request in the past. Could y...
Tue, 10 Jun, 2025 at 4:07 PM
I'm busy with monitoring licenses from Office 365 which works pretty good but now I want to show this on a decent way on a map. This is something I have problems with.
I can hide some channels in the sensor so I only see the channels I ...
Tue, 10 Jun, 2025 at 4:07 PM
What is the syntax for multiplying/dividing on a Custom SNMP Sensor with Custom Unit?
Article Comments
Hi there,
When using sensor "SNMP Custom" (capable of querying one OID), you can set this directly on the sensor&...
Tue, 10 Jun, 2025 at 4:07 PM
Sehr geehrte Damen und Herren,
wir verwenden von LANCOM das Produkt R884VA.
Das Gerät soll im PRTG Paessler überwacht werden. Die benötigte MIB-Datei habe ich im Webportal des Routers runtergeladen.
Beim Versuch diese im MIB-Importer von Pa...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want to see tooltips for device icons in the...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want to have a better uptime/downtime/paused...
Tue, 10 Jun, 2025 at 4:07 PM
Our customer has an old PRTG HA cluster (2 nodes) which want to upgrade from 17.3.32.2309 to 19.2.5. It is currently running on Win 2008 R2. Would like to ask the following questions
a. Can in place upgrade be performed under current hard...
Tue, 10 Jun, 2025 at 4:07 PM
Because i found no needful Example of a PowerShell Example of a PRTG Advanced Custom Sensor and i dislike XML.
I worked out an PowerShell Example of a PRTG Advanced Custom Sensor with use of JSON
Hope this helps some one else to get a faste...
Tue, 10 Jun, 2025 at 4:07 PM
On a UK military system not connected to the Internet, so only offline activations are possible. Have had successful free installation/activation running since April (only 33 sensors in use), but Age of Code warning appeared recently. Ins...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want to configure the "SSL Certificate&...
Tue, 10 Jun, 2025 at 4:07 PM
I have seen that PRTG version 19.3.51.2725 was online for a short time. Now it is not available for download anymore, neither on the website, nor via auto-update. What happened to PRTG 19.3.51.2725?
Furthermore, the Core Health sensor on ...
Tue, 10 Jun, 2025 at 4:07 PM
Hello, I am looking to implement a port bounce (shutdown + no shutdown) if a particular IP is not reachable. So it's going to be Ping sensor and a script to bounce a port. How do I achieve that? Do you have such script examples?
...
Tue, 10 Jun, 2025 at 4:06 PM
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User Story
As a PRTG User, I want to be able to customize the data table ...
Tue, 10 Jun, 2025 at 4:06 PM
I trying to changing the tags properties of a device using de the prtg api but the response is always as follows:
<error>
A validação dos dados que você inseriu falhou.<br/><ul><li>The dependency target is not vali...
Tue, 10 Jun, 2025 at 4:06 PM
I would like to monitor a Microsoft Exchange Server 2010. Additionally, I am interested in sensors for Microsoft Exchange Server 2003 and 2007.
What possibilities are there to monitor Microsoft Exchange Server 2003 or later?
Artic...
Tue, 10 Jun, 2025 at 4:06 PM
Hello, has anyone here set up sensors for management and monitoring of family devices. I have been testing out other vendors and solutions. I would like to be able to create specific rules based on web browsing habits, specific IM protoco...
Tue, 10 Jun, 2025 at 4:06 PM
Hi there. All of my devices return error in "System Information" tab, while they have SNMP traffic and other SNMP data on PRTG. I have 3 different data in different sections of "System Information" tab. In "System&q...
Tue, 10 Jun, 2025 at 4:06 PM
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User Story
As a PRTG User, I want to monitor our Dell EMC Data Domain (ba...
Tue, 10 Jun, 2025 at 4:06 PM
Hi, when "write unusual events into the log" is enabled in System settings/Unusual Detection, can someone tell me what file this goes into please?
Article Comments
Hey,
Once you enable the logging, PRTG will write u...
Tue, 10 Jun, 2025 at 4:06 PM
Hi,
I'm testing monitoring of EMC Datadomain and you can monitor nearly everything with the OIDs:
https://www.emc.com/collateral/TechnicalDocument/docu78751.pdf
But I don't want to have so many sensors on my device.
There is the ...
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
I'm configuring the Windows update status Sensor, but i need to use HTTPS transport in Remote Powershell.
I change the port from 5985 to 5986 but not run.
I try to Enter-PSSession -ComputerName <host> -UseSSL from PRTG ...
Tue, 10 Jun, 2025 at 4:06 PM
I have a Win Server 2019 print server with 40+ printers. From time to time there are jobs that get stuck in the print queue that need to be manually deleted. I would like to monitor the jobs in the print queue for each printer and be alerte...
Tue, 10 Jun, 2025 at 4:06 PM
Hello PRTG team
Is there anything recently updated for how to make SNMP work and monitor Linux VMS?
Thanks
best regards
Article Comments
Hello Matthieu,
Thank you for your KB post.
There are no recent changes on how ...
Tue, 10 Jun, 2025 at 4:06 PM
User Story
As a PRTG User, I want to improve external logging functionality of sensors.
Details of User Story
As of todays releases, one is only able to see changes (current or historic) in sensor status in the web gui. If a sensor ch...
Tue, 10 Jun, 2025 at 4:06 PM
Notification triggers:
The State trigger has the option to repeat notification on a configurable interval.
It doesn't look like any of the other triggers have this option?
Is there any reason why?
I would make use of this on a T...
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
we have PRTG 18.2.40.1683 installed on server, and we would like to install the same version on new server but it can't be installed because it's an old version, my question is, can we install a new version like 19 on new ...
Tue, 10 Jun, 2025 at 4:06 PM
Hey,
we have several probes, and in the system info we see a .net version displayed.
...
Last Data: 13/09/2019 13:31:21 (0 sec ago) (Romance Standard Time)
.NET Framework Support: Installed: 4.7.03062
...
The only thing i found is that th...
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
I would like to help my devops to create devices / sensors automatically:
Every time I create a VM in VCenter (Hyper-V, whatever), a script should get executed
This script connects to PRTG-Server, Clones existing (paused) devi...
Tue, 10 Jun, 2025 at 4:06 PM
I have a simple SQL query that returns a table with two columns. Column 1 is the name and column two is the result (0=Success, 1=Warning, 2=Fail).
Is it possible to monitor this table with a single SQL query? Additional rows may be added ...
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
I've recently discovered that the user who creates a map in the PRTG webinterface is not able to see it after he has done creating it. In the access rights, there is "none" set in the users group. After I've set the...
Tue, 10 Jun, 2025 at 4:06 PM
for example if a device is down then i want to send a notification only once to the admin,
it is keep sending notifications , in a minutes it is sending at-least 10 times. so please tell me how to configure the settings so that if a device ...
Tue, 10 Jun, 2025 at 4:06 PM
Just updated to the most recent release (13.3.4.2256) from an earlier version of 13 and now have dial gauges everywhere. The problem I'm having with them is they only scale off of the min/max data the sensor has seen. I was hoping tha...
Tue, 10 Jun, 2025 at 4:06 PM
I've got satelite links that cap at 30 GBs per month per site.
I'm trying to find a why to configure PRTG to monitor my Cisco routers to send usage warnings at 25GB bandwidth used every billing cycle. so i can warn my users about ...
Tue, 10 Jun, 2025 at 4:06 PM
Hello All
Iam getting crazy.
Sience a few days i try to use "Execute HTTP Action" to send Notifications to chat.google.com
For the URL i used the Webhook generated as described in the Documentation:
https://developers.google.com...
Tue, 10 Jun, 2025 at 4:06 PM
We skipped v18 and went right from v17 to 19. We quickly discovered an issue with the version we went to and we are now on the very latest code (19.2.50.2889). While it appears there i a new cool feature whereby the geolocation seems to au...
Tue, 10 Jun, 2025 at 4:06 PM
whenerver i try to create a new auto discovery group i get this error
i did the class c ip range ipv4 and nothing seems to work
Internal Error: Access violation at address 0000000000000000 in module 'PRTG Server.exe'. Execution o...
Tue, 10 Jun, 2025 at 4:06 PM
I'm using HAProxy to proxy web access to the PRTG web interface from external locations and for the most part it works well. However in many places the URL is wrong with the internal port still being used. E.g. my external FQDN is https...
Tue, 10 Jun, 2025 at 4:06 PM
How to configure "WMI HDD Health" Sensor:
If "Reallocated Sector Count">0, then change status to Alarm?
Article Comments
Basically the exact meaning of the various channels and their values is vendor spe...
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
I am curious to know whether there are other dashboards (software) i can use in combination with PRTG. I would like to keep using PRTG, but use a different dashboard. I somehow need to integrate the monitoring, alerts, etc, basical...
Tue, 10 Jun, 2025 at 4:06 PM
Hello!
Supposed be i have a ticket with ID 260 and i needed take all the next tickets existence in PRTG. How can i do the requisition?
Thanks!
Article Comments
Hello Rander,
Thank you very much for your request.
Please ela...
Tue, 10 Jun, 2025 at 4:06 PM
Hi,
we have a linux system monitored by PRTG and sometimes we get a http failure, so an apache restart is necessary.
I would love to do that automaticaly with PRTG. Is there a way?
The thing is a normal start of the apache doesn't do ...
Tue, 10 Jun, 2025 at 4:06 PM
We receive followed Dialog when we will Update to Version 19.3.51.2830.
You are about to install version 19.3.51.2830 of PRTG
During the installation your monitoring services will be stopped for a few minutes and your server may be rebo...
Tue, 10 Jun, 2025 at 4:06 PM
I have a Hyper-V server which is monitored in PRTG, say HSERVER1, and its VMs are all monitored as well, say VM1, VM2.
I have set the dependency at the device level for VM1 and VM2 to be dependent on the Hyper-V service on HSERVER1.
I t...
Tue, 10 Jun, 2025 at 4:06 PM
Guten Tag
Wir als IT Infrastruktur Dienstleister und Cloud Service Provider erhalten immer wieder den Wunsch von Kunden und Techniker nach einer PRTG Probe welche unter Linux läuft.
Gibt es dazu bereits eine Feature Requests?
Freundliche Gr...
Tue, 10 Jun, 2025 at 4:06 PM
Hi,
I've been able to create a Sunburst Custom Maps with the following help :
https://helpdesk.paessler.com/en/support/solutions/articles/76000064833
However, the view is not the same as the sunburst that I see in the Library. The ...
Tue, 10 Jun, 2025 at 4:06 PM
Hi,
When I use the SIP Options Sensor for my VoIP provider, it comes back as Down and has this error message:
Parameter -pw is mandatory.
I can't see any place to enter extra SIP information.
Regards
Damien
Article Comment...
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
I'm doing a network map to see our switch, the connexions to them, and i'd like to see the traffic between the switch.
I'm already monitoring the switch via PRTG, and I have my sensor getting the values
https://imgur....
Tue, 10 Jun, 2025 at 4:06 PM
Hello,
I am looking to set some channel warning and error thresholds for all traffic sensors on our Core Switch. I specifically want to set error and warning thresholds for Multicast IN and Broadcast IN, to try and track down the source ...
Tue, 10 Jun, 2025 at 4:06 PM
I have two Barracuda devices;
Load Balancer 340
Spam Firewall 400
PRTG is able to poll both of these devices using the standard, auto-discovered SNMP templates (CPU, MEM, Network, etc). Works fine, but I want to get the manufactur...
Tue, 10 Jun, 2025 at 4:05 PM
using the API, how can I export the PRTG structure to draw a Vizio Diagram?
The idea is generate a tree of levels from ROOT GROUP to DEVICE to draw a better drawing in MS Vizio. The result must represent the tree.
Thank you for your hel...
Tue, 10 Jun, 2025 at 4:05 PM
Hi,
What is the best/easiest way to integrate PRTG with extreme. We recently installed a new core/Layer 3 switches. X590/X440's
I believe that SNMP is setup correctly as there aren't any logs on the extreme showing wrong credent...
Tue, 10 Jun, 2025 at 4:05 PM
Hi, I'm currently working with the api trying to code a program which gets live data etc. Right now I'm looking for the expected bandwidth (i.e. 200Mbps) for each location I'm working with. Where can I find this if at all? Thank...
Tue, 10 Jun, 2025 at 4:05 PM
I've looked over your answers, and 'not possible' is just not good enough.
You need to implement a SOAP solution, so that we can query SOAP interfaces for internal information from services.
In my case I need to query CerberusFT...
Tue, 10 Jun, 2025 at 4:05 PM
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User Story
As a PRTG User, I want the ability to see all installed applic...
Tue, 10 Jun, 2025 at 4:05 PM
I'm running a 3 node Hyper-V 2016 failover cluster. If I monitor the VM's under each host the sensors fail after a live migration. Is there any way to monitor the cluster in its entirety so that probes remain consistent regardless o...
Tue, 10 Jun, 2025 at 4:05 PM
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User Story
As a PRTG User, I want to be able to configure if an Amazon Cl...
Tue, 10 Jun, 2025 at 4:05 PM
Dear Peassler,
We have a local proble group named "Azure" and we have different sensors attached to that group.
The group contains azure VM's but are shut down when they are not in use.
Therefore we want to exclude this pro...
Tue, 10 Jun, 2025 at 4:05 PM
I am implementing the monitoring of an electric generator using sensors that read a MODBUS logic controller through a gateway. I have been able to count on sensors that indicate generator states, (1, 2, 3 ... n) and I associated them with l...
Tue, 10 Jun, 2025 at 4:05 PM
Hi,
i want to rename a device - so far - so simple.
But if i save the new name, i get the the following Error:
"The validation of your entries was not successful:
The selected dependency is invalid. Please select a sensor.
, T...
Tue, 10 Jun, 2025 at 4:05 PM
Can I use PRTG acting as an syslog server to collect system messages generated from networking devices.
Article Comments
Yes, you can use our Syslog Receiver Sensor for this. these articles may be also of interest for you:
- ...
Tue, 10 Jun, 2025 at 4:05 PM
105 % Delay (Interval Delay non-WMI&SNMP) is above the error limit of 100 % Delay. Sensors of this p
Hi, now i got this problems..could PRTG team help me.
105 % Delay (Interval Delay non-WMI&SNMP) is above the error limit of 100 % Delay. Sensors of this probe can not be scanned in their specified intervals. Try longer intervals or di...
Tue, 10 Jun, 2025 at 4:05 PM
As we switch our HPE Blade Systems to HPE Synergy we would need Sensors to monitor HPE Synergy Frames (via API or SNMP)
Article Comments
Hi Andreas,
Please check if the vendor of your device offers any MIB files that you can...
Tue, 10 Jun, 2025 at 4:05 PM
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User Story
As a PRTG User, I want to easily view the current status of sy...
Tue, 10 Jun, 2025 at 4:05 PM
We've been getting frequent occurrences of PRTG Probe.exe sending out DNS lookups for sites Cisco Umbrella flags as malicious. For example it's looked up mail.kb8zgl.net and hourmediagroup.com within the past 24 hours. Both of these...
Tue, 10 Jun, 2025 at 4:05 PM
Please advise why PRTG is generating SMB, SAMBA and other traffic beside ICMP as I only set ping to WAN ip
Article Comments
Hi there,
This traffic is generated by the following PRTG functions:
- Auto-Discovery (https://www.p...
Tue, 10 Jun, 2025 at 4:05 PM
I need the ability to monitor if a share is accessible on a remote server not from the server that has the share
Article Comments
Hi Scott,
Unfortunately, it is not possible to monitor whether a share is accessible on a remote...
Tue, 10 Jun, 2025 at 4:05 PM
Is there any plans on expanding the API so that I can via the API move devices/sensors to groups? The Multiselect, while it works, does not work consistently. After moving about 3 to 4 groups of multiselected items, will appear to work bu...
Tue, 10 Jun, 2025 at 4:05 PM
I'm currently creating a map with multiple device trees using the "Name and status (sizeable, status-related background)" objects.
However, I would like to have visible for each device tree, the message for the acknowledged ...
Tue, 10 Jun, 2025 at 4:05 PM
Hi All,
I am John newbie network admin, Can someone guide me how to create a custom map with all server Ping Status?
Current situation I have 29 server, I need to create a map that can list all server with Ping status.
Thank You
John ...
Tue, 10 Jun, 2025 at 4:05 PM
Hi,
If i have library defined notification triggers for a particualr sensor type do i need to change any of the settings on the Notificaion Triggers of that sensor?
So i have created a library defined trigger for PING for a whole wad of...
Tue, 10 Jun, 2025 at 4:05 PM
Where can I find the full list of codes for the atribute "statusid"?
I need this to understand the API response of a specific sensor.
Thanks for your help.
Article Comments
Hello,
You can find all API calls and ...
Tue, 10 Jun, 2025 at 4:05 PM
Hello,
I've been using PRTG for a little while and really like it. I've also used Grafana dashboards before and I'm excited to see you can add PRTG as a datasource, which I have done, but I can't seem to pull any metrics ...
Tue, 10 Jun, 2025 at 4:05 PM
I got a router multihomed with 2 ISPs.
Netflow-v5 is enabled on the router and ISPs' interface.
I'm able to create the add-on the additional PIE chart for Source AS.
However it's kinda of 2 in 1 chart.
How do I view the source...
Tue, 10 Jun, 2025 at 4:05 PM
I am writing a script which will return the last sync code and the last successful sync date so that I can monitor my SCCM's server ability to keep itself up to date with Microsoft's update catalog.
Import-Module (Join-Path $(Spli...
Tue, 10 Jun, 2025 at 4:05 PM
Hi guys, i was wondering if you had any pointers on how to collect the alerting/notification settings for every sensor on our prtg server so we can audit them and make sure they are standardised.
Im looking for
Limits Enabled - y/n
...
Tue, 10 Jun, 2025 at 4:05 PM
I have a group setup with the Sensor Management set to "Automatic device identification (standard, recommended)". How can I exclude a few IP addresses from this auto-discovery?
Thank you,
Joe
Article Comments
The o...
Tue, 10 Jun, 2025 at 4:05 PM
After looking at the examples here: https://www.paessler.com/manuals/prtg/xflow_packet_sniffer_filter_rules
I can't work out how to exclude traffic which is from 192.168.0.0/16 to 172.16.0.0/12 and vice versa. Can someone post an exampl...
Tue, 10 Jun, 2025 at 4:05 PM
I've create a new SNMP Library for our FX2 chassis using the MiB provided by Dell using the MiB importer. The sensors are all reporting the correct values (a number value representing the different states i.e 4 for Critical).
However ...
Tue, 10 Jun, 2025 at 4:05 PM
Using the API
How can I get the full device tree (like sensortree) to XML or CSV file?
Article Comments
Hi there,
Yes, this is possible. To do this, use the following API-Call:
/api/table.csv?content=devices&columns=ob...
Tue, 10 Jun, 2025 at 4:05 PM
I'm trying to change the IP address in PRTG on one of our devices, and it will not allow me to. I get an error that I've not seen before.
At the top of the error box in bold it says:
ERROR (UNKNOWN RESPONSE CODE)
The validati...
Tue, 10 Jun, 2025 at 4:05 PM
Hi,
Is there a sensor to monitor available space on a mapped network drive?
thx
Article Comments
Hi,
You can create the Share Disk Free sensor, to monitor the available space on a mapped network drive.
You can find more i...
Tue, 10 Jun, 2025 at 4:05 PM
I want to integrate a storm detector in PRTG, the storm detector have 4 states (Level 0, Level 1, Level 2 and Level 3), I want that the sensor change to specific color with each state. How could do that?
Article Comments
Hey Rod...
Tue, 10 Jun, 2025 at 4:05 PM
How can I configure PRTG to show name + Host in the Device tree ?
That will help a lot to solve issues on devices.
Thanks in advance for all your help
Article Comments
Hello Hugo,
Out of the box this is currently not pos...
Tue, 10 Jun, 2025 at 4:05 PM
I want to Monitor my new Application which is running in Kubernetes. This is really important since it would help me to keep my services running.
Article Comments
Hi, is it possible to integrate PRTG with Kubernetes ?
Oct, 20...
Tue, 10 Jun, 2025 at 4:05 PM
is it possible to monitor AS numbers and prefixes in both modes for bgp in prtg?
Article Comments
Hi,
We currently provide no native sensor which is able to monitor BPG. Maybe the solution, which you can find here could help y...
Tue, 10 Jun, 2025 at 4:05 PM
Hi all,
Is it possible to retrieve "group id" only from JSON right after I used POST API to duplicate and add group into PRTG? As I would like to add sub group into the group and after that add device by GET API.
Article...
Tue, 10 Jun, 2025 at 4:05 PM
So I have quite the hierarchy of groups containing over 2500 sensors in total. Through the API I have managed to get info regarding each of these sensors but the only thing I'm missing is that I'd like to know the name of a sensors ...
Tue, 10 Jun, 2025 at 4:05 PM
