kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Oracle SQL v2 BETA, Value Lookup in Sensor Channel #1 Unit
Good Morning. CAn you tell me, why when adding sensor Oracle SQL v2 BETA i can't chose Value Lookup in Sensor Channel #1 Unit. According to instruction https://www.paessler.com/manuals/prtg/oracle_sql_v2_sensor it must be there, but i d...
Tue, 10 Jun, 2025 at 9:32 PM
Feature Request: maintenance window auto acknowledge
Hi Team, I was wanting to submit a feature request around the maintenance window feature. Is it possible to add the option when adding the maintenance window to either pause *or* automatically acknowledge any errors ? I ask this as I a...
Tue, 10 Jun, 2025 at 9:32 PM
VMware Host HDD Space
There is the Sensor: VMware Virtual Machine (SOAP), serveral channels are existent like CPU-Usage, Memory, etc. My Question is the following: Is there an Option to expand the existing monitorset to monitor available Diskspace on Host? ...
Tue, 10 Jun, 2025 at 9:32 PM
PRTG Core Server Service Won't Start
The PRTG Administrator Tool shows error; Could not start webserver for http://127.0.0.1:8443: Access violation at address 0000000000FAC9BC in module 'PRTG Server.exe' Read of address 0000000000000058. I have tried the various op...
Tue, 10 Jun, 2025 at 9:32 PM
I am having an issue importing a MIB File
I am using Paessler Importer v3.5.6 and keep getting an this error "Something went wrong. Please check if all needed include/import files are in the stdmib or working path." Error: Missing import module: CISCO-SMI Line: 40 An...
Tue, 10 Jun, 2025 at 9:32 PM
Libraries - Using plus (+) or alternatively an AND operator
I'm setting up a library for the purpose of notifications and want each node to include 2 tags: TagA AND TagB. If I just enter those tags I get sensors that have either TagA OR TagB. The documentation indicates I can use a plus (+) sign...
Tue, 10 Jun, 2025 at 9:32 PM
MIB - Memory Brocade Switch
Has anyone had any luck monitoring Memory and CPU usage on a Brocade switch? I downloaded the mib for my device from Brocade and there's references to memory in there but the MIB importer tool says I need to use the MIBSplitter. I us...
Tue, 10 Jun, 2025 at 9:32 PM
PRTG Notification API
I want to be able to change the notification email on a notification I have setup via the API. We have engineers that rotate a OnCall schedule and want to automate things. Is there any way to do this? Article Comments I am using...
Tue, 10 Jun, 2025 at 9:32 PM
NetFlow loging
I have a problem with saving the log files from the netflue. In the sensor settings I turned on the "Log Stream Data to Disk (for Debugging) - All stream data", but the data in the file only for 1 minute and in the folder there ar...
Tue, 10 Jun, 2025 at 9:32 PM
Can I deploy .sh scripts to multiple servers using PRTG?
Hi, let's say I want to use the same SSH script/SSH script Advanced sensor on multiple Linux machines. In case I want to modify the .sh script, is there a way to deploy the scripts to the Linux machines using PRTG? Thanks a lot! ...
Tue, 10 Jun, 2025 at 9:32 PM
possibility to set ping-sensor to "pause" automatically instead of "acknowledged"
Hello, is there a possibility to set the ping-sensor to "paused" instead of "acknowledged" automatically, if the device is down? We have some devices, which we want to monitor, but they are not so important, that we want...
Tue, 10 Jun, 2025 at 9:32 PM
WMI : 80041014: A component, such as a provider, failed to initialize for internal reasons.
Hello, I'm trying to use WMI Custom Sensor to get the space used by VSS Shadow copies on our servers (2012 R2). I'm running this WMI query with the sensor : SELECT UsedSpace FROM Win32_ShadowStorage When I use this query locally...
Tue, 10 Jun, 2025 at 9:32 PM
http-full-page sensor issue
Hi, I'm currently using PRTG to monitor my Internet Performance for a number of websites. I'm seeing odd behavior whereby some websites will show 0ms response times (and sometimes the sensor will simply timeout.) I configured a se...
Tue, 10 Jun, 2025 at 9:32 PM
Holiday Schedule
It would be great to see the ability to create a holiday schedule. This type of schedule should allow a year based date selection. Including the 4th Thursday of November and also January 1st. This type of schedule should be able t...
Tue, 10 Jun, 2025 at 9:32 PM
PRTG GUI Starter.exe Application Hang Windows 2012 R2 Datacenter
The PRTG Server in our Company has crashed two times within 7 Days. Refered to the Windows Event Log i have found that error entry: The program PRTG GUI Starter.exe version 16.1.21.1422 stopped interacting with Windows and was closed. To ...
Tue, 10 Jun, 2025 at 9:32 PM
Modify a builtin sensor
Hi, I would like to modify a sensor that comes with PRTG. Is this possible? In particular I would like to duplicate the VMWARE_Datastore_SOAP-Sensor and add an additional value. My boss wants that the sensor shows the used space of a datast...
Tue, 10 Jun, 2025 at 9:32 PM
How to setup syslog server to receive logs from all devices
I would like to setup a syslog sensor to recieve syslog messages from any device, not a device with a specific IP address. The reason is that I have a Cisco router with a 4G backup connection. The 4G backup connection does not a static IP...
Tue, 10 Jun, 2025 at 9:32 PM
Netflow Cisco EIGRP Tunnel
Hi We configure our main router to send netflow with the following commands: ip flow-export version 9 ip flow-export source GigabitEthernet0/0 ip flow-export destination 10.X.X.X 2055 and on the interface: interface gi 0/0 ip flow ing...
Tue, 10 Jun, 2025 at 9:32 PM
Setting scale range on icons
Hello Team, I would like to know if it is possible to change the scale limits (min./max. values) on the icon (round speedmeter icon)? I'm reading out temperature sensors and would like to adjust the icon ranges to e.g. 20°C (min) an...
Tue, 10 Jun, 2025 at 9:32 PM
Proper way to manage a large, distributed, clustered PRTG installation...
Hello, PRTG seems to have several frustrating limitations, particularly - Heavy performance impact from some fairly useful sensors, including WMI, ssh custom scripts, and VMware, among others. Associated heavy performance impact fro...
Tue, 10 Jun, 2025 at 9:32 PM
NTP Clock on PRTG Dashboard/Map
We would like to add two clocks to a map that show time at two different locations in the world. Is it possible to add these clocks and point them at different NTP servers ? Thanks Article Comments You can insert a custom HT...
Tue, 10 Jun, 2025 at 9:32 PM
App won't connet
When I try to connect my app to my account (using QR code) i get a long error with a bunch of code (no error number). Not sure why i can't connect? How should I proceed? First line of error below..... its very long. Error Invali...
Tue, 10 Jun, 2025 at 9:32 PM
Sensor scan 1 second after first scan
Hello, I made a Custom Sensor with Powershell and it checks if a certain value has gone up from the last check. The deal is, that if it generates an error, the scan after would be OK again. I set the Scanning Interval to "Check every...
Tue, 10 Jun, 2025 at 9:32 PM
PRTG Monitor behind apache
i was able to configure apache as a frontend for the network monitor web interface using the steps on this link. https://helpdesk.paessler.com/en/support/solutions/articles/760000635112193-using-apache-webserver-as-ssl-proxy-for-prtg so n...
Tue, 10 Jun, 2025 at 9:32 PM
PRTG Map NTP Compare
I have a Linux NTP server I would like to get a map together showing its current time compared to global time. Is it also possible to do the same for my network devices? I think it would be good to have at a glance my NTP devices plus my ...
Tue, 10 Jun, 2025 at 9:32 PM
SNMP Custom Table Sensor 17.1.30
Isn't it possible to define SNMP Custom Table Sensors in the current version? I can't find any entries concerning this sensor. Article Comments Hello, Thank you for the KB-Post. Which exact errors do you get? Please se...
Tue, 10 Jun, 2025 at 9:32 PM
How can I monitor a device with dynamic IP address ?
We use PRTG for monitoring our network devices but we are facing problem monitoring access points which are getting IP address form DHCP. Everytime we have a change in IP , PRTG shows them down. How can we resolve this problem in PRTG ?...
Tue, 10 Jun, 2025 at 9:31 PM
How to change titles in live graphs?
I'd like to change the default titles in my live graphs, including reducing them to one line of text instead of two, or even eliminating them altogether. Can this be done? Article Comments Do you mean the live graphs in the ...
Tue, 10 Jun, 2025 at 9:31 PM
License Status: Temporary activation. License already in use on a different system.
Hi, A few months ago, we P2V'd the server our PRTG instance lives on. With that process complete, I'm getting the license stating that I need to activate by 5/27 and that the License is already in use on a different system. We ...
Tue, 10 Jun, 2025 at 9:31 PM
Device template, Sensor Name
When creating a new device template an auto increment id/number is added at the end of the sensor name. We found this strange, since it´s not possible to remember the ID. Is it possible to add either the Device name or IP insted of the au...
Tue, 10 Jun, 2025 at 9:31 PM
PRTG Reports - Processing Options for Read Only User
Hello everyone who is using PRTG, I would like to ask a question about PRTG reports for read only user type on PRTG. As I need to restrain each user read/write permission on PRTG, I need to set some users as read only user type. It is als...
Tue, 10 Jun, 2025 at 9:31 PM
Deleting page breaks
hello, We copied and modified files A65 Data Table and Table only.htm 24h.htm to have reports that suit us (only table value). A report generation we jumps important pages, display there only one sensor per page. We would like to remove t...
Tue, 10 Jun, 2025 at 9:31 PM
Monitor File creation/modification.
I have a folder with about 50 files in it that are re-created each day. I want to track the time stamp on them so I can trend the time it takes for the process to run that re-creates them. The file monitor sensor tells me how old each fi...
Tue, 10 Jun, 2025 at 9:31 PM
Execute Program
I am trying to setup a batch file (Test10.bat) to execute when one of our sensors goes down. I created a new notification and have the following setup program file: Test10.bat Parameter: (blank) Domain or Computer Name: Remote Computer Na...
Tue, 10 Jun, 2025 at 9:31 PM
how to license a sensor?
How do I license a sensor? Article Comments Hi there, Maybe you can explain your question a little bit more detailed? :) You can find all available licenses with their corresponding amount of licensed sensors on the followin...
Tue, 10 Jun, 2025 at 9:31 PM
Can I get sensor data from Prtg to php code
Hi there, Could anyone help me to get the data via PHP code API in PRTG application without downloading XML File maybe with JSON? is it possible? knowing that I am using PRTG Network Monitor 13.1.2.1462 version. as the example: jso...
Tue, 10 Jun, 2025 at 9:31 PM
How are CPU Ready % calculated in VMware Host perf sensor?
Hi, ESXi gives CPU ready in ms. How do you convert that to Ready %? I ask because most hosts show 50-60% CPU ready even though latency is really not that high. Article Comments Hi there, The calculation follows this descript...
Tue, 10 Jun, 2025 at 9:31 PM
monitor user login
I am working on a sensor to monitor what user is logged into a pc. Originally I thought using wmic to query username currently logged in, but PRTG cannot handle a returned text value. Tried using powershell to check event logs and it only s...
Tue, 10 Jun, 2025 at 9:31 PM
Restarting the probe service creates new probe approval request
Hi, We have a probe device showing as disconnected which monitors 400 devices, however when starting/restarting the probe service it shows a new probe approval popup instead of reconnecting. I am assuming this is ID/GID related but cant ...
Tue, 10 Jun, 2025 at 9:31 PM
Operational indicators: such as the availability of equipment in%
My prtg it displays the availability days but I want to display the availability rate How can I do it I can search a can and I find at the level of graphic paramet he asks me to fill a box "Enter a maximum value from which the percenta...
Tue, 10 Jun, 2025 at 9:31 PM
EXECUTE PROGRAM BASICS
Hello everyone, Not finding the manual helpful, so is there somewhere I can find more information concerning Execute Program feature? I am attempting to have PRTG trigger a dumpcap program on a server. Has anyone done something like this...
Tue, 10 Jun, 2025 at 9:31 PM
My network monitor is operation over an unsecure line https (red)
127.0.0.1 is unsecure Article Comments Are you accessing PRTG from the local server? Depends on what type of certificate you have loaded into PRTG if you are getting an error. May, 2017 - Permalink Hey symple1, The c...
Tue, 10 Jun, 2025 at 9:31 PM
Why do my SNMP Disk Free sensors display incorrect or negative values?
We have several servers where the SNMP Disk Free Sensor displays invalid data or negative values. We've fully patched the affected systems and have also updated PRTG to the latest version but the readings for some disks in a few serve...
Tue, 10 Jun, 2025 at 9:31 PM
Send to Back / Bring to Front Not Working in Map Designer
I am creating a map and trying to layer a custom map object on top of an object (Light grey box with black border in this case). The "Send to Back" or "Bring to Front" button doesn't seem to work anymore. It did ea...
Tue, 10 Jun, 2025 at 9:31 PM
Error with Custom Sensor
Hi, I have created a custom sensor to monitor DFSR with a script running in the background. It runs fine against one server. If I try to recreate or clone this sensor and apply it to another server I receive a: Response not wellforme...
Tue, 10 Jun, 2025 at 9:31 PM
How do I export my probes settings?
Hello, In order to save and replicate some sensitive probes, I would like to know if it is possible to export my probes settings to CSV file or something like that? We have found the "PRTG configuration.dat" file but it's ...
Tue, 10 Jun, 2025 at 9:31 PM
Various Questions for a new user
Good day, Thank you for the product you have created, it is certainly helpful. I have several questions about the configuration of data and settings within the application. 1. When the application is installed, it automatically select...
Tue, 10 Jun, 2025 at 9:31 PM
Limit number of WMI/DCOM ports in DMZ for PRTG
Hello, does any supported configuration of PRTG monitoring include having WMI/DCOM ports range limited to a count of about 200? Is after performing such configuration on windows side also necessary to adjust some settings on PRTG side? By t...
Tue, 10 Jun, 2025 at 9:31 PM
How to read Tags from Objects using a script
Is there a way to read the Tags of an Object or a Sensor yet? I did check the knowledge database and only caught the list with the variables, but i couldnt find a variable to get the tags. And if its not possible is there any workaround or ...
Tue, 10 Jun, 2025 at 9:30 PM
Temporary activation. License already in use on a different system.
Hello, I have a PRTG server with a commercial license. I did an update this morning 17.2.30.1825. Since the update i have this error message: Temporary activation. License already in use on a different system and some sensors are not wo...
Tue, 10 Jun, 2025 at 9:30 PM
Why since my update, device status are not seen from web interface?
Since my last update, device status dissapear from my web interface. I tried deleting cookies, with different web browsers and differet PCs but nothing happend. Article Comments Hello, Thank you for the KB-Post. Can you please...
Tue, 10 Jun, 2025 at 9:30 PM
Offline File Windows
Hello, How can we monitor offline files Windows ? We need to know if sync is OK or last modification ? Thanks for your help, Article Comments There are no default/standard sensors for this, but apparently there is an API av...
Tue, 10 Jun, 2025 at 9:30 PM
Limiting x-axis (time) labels on map
Is it possible to adjust the x-axis labels to not show every 15 min time label, but some larger interval (i.e. 1 hour). The graph gets very cluttered showing all of the intervals on the x-axis. I know how to scale the y-axis, but haven...
Tue, 10 Jun, 2025 at 9:30 PM
Why is the performance of my PRTG Core Server so low under Windows 2008?
When using the PRTG core server under Windows 2008, the performance of PRTG is very low. How can I increase the performance of PRTG? power saving, energy management Article Comments This article applies to PRTG Network Monitor...
Tue, 10 Jun, 2025 at 9:30 PM
"failes"-backup
http://mycloudrevolution.com/2016/03/21/veeam-prtg-sensor-reloaded/ Sehr geehrte Damen und Herren, was sind faileS-backups in Unterschied zu failed-backups ? Viele Grüße, Wolfgang Schraft Article Comments Guten Tag, vielen...
Tue, 10 Jun, 2025 at 9:30 PM
HTTP Push Data Advanced sensor - Why does XML/JSON require "content=" string?
I created HTTP Push Data Advanced sensor with HTTP Request Method = POST I use Postman to test sending the HTTP POST to http://<my_prtg_ip>:5050/<token> Test 1: If I use the following POST content, I received error: No res...
Tue, 10 Jun, 2025 at 9:30 PM
Remebering status after scheduled down time
Every night, I have a scheduled down time from 3am till 5am of my root object. This means all my sensors stop monitoring during this time. The reason I do this is so i can ignore router and server reboots etc. Also it gives me a better se...
Tue, 10 Jun, 2025 at 9:30 PM
Problem with file monitor, can't get it to clear when condition no longer present
I have set up a file monitor for a log file created by a script I wrote. I found this thread: https://helpdesk.paessler.com/en/support/solutions/articles/12003-is-it-possible-to-monitor-a-text-log-file-with-prtg But the problem I have is ...
Tue, 10 Jun, 2025 at 9:30 PM
Syslog Data not recieved
Hi, I just create a sensor "syslog receiver" to receives "Windows Server 2012 R2 Domain Controller" logs so i just perform below steps Windows Server 2012 R2 (Source Computer) Run Power shell Command : winrm get ...
Tue, 10 Jun, 2025 at 9:30 PM
Useful report for Windows Update status!
I need to generate a report for the windows update status's of our server however, I can't find a useful one that is built-in to PRTG. I just want a list that gives number of server which are showing as green(updates installed withi...
Tue, 10 Jun, 2025 at 9:30 PM
Inheritance by sensor type
I have created a group for my servers. Each server in this group has different sensors such as disk usage, memory usage, etc. I need to run Disk usage sensor every 24 hours. Is there any way to define scanning interval on group level for on...
Tue, 10 Jun, 2025 at 9:30 PM
WLC Sensor for Clients for specific SSID
Playing around with Custom Library's and got the basic handling on how to do them. Now trying to do something I guess more advanced. How can I acheive this? I found this string, which does return the correct value. I just don't...
Tue, 10 Jun, 2025 at 9:30 PM
Change message field style in customer map table
Now I have change the font- size for the table in a customer map with adding a styles_custom.css entry: .customalarms_biggerfont td { font-size: 22px !important; } And adding the new css class to my mapobject with: <div class=...
Tue, 10 Jun, 2025 at 9:30 PM
How can I monitor a folder for new files but ignore deleted files
I want to monitor a folder and be notified when new files are added but not when files are deleted. Is this possible? Article Comments Dear billo333 The folder sensor only allows to show the number of objects, and the age of ...
Tue, 10 Jun, 2025 at 9:30 PM
Does PRTG need to be on the same domain as AD authentication? Does this disable the local user?
Hi We are looking at integrating AD auth into our PRTG instance, however it sits on a different domain to our users albeit in the same forest. Would this still work or is it strict on it being on the same domain? Secondly, does enabling...
Tue, 10 Jun, 2025 at 9:30 PM
Cpu load
I'm trying to use the cpu load sensor to monitor some windows server 2008 r2 virtual machine and i get 16 processor, bit my machine have 4 processor. Is there any way to set the correct number of processor Thanks Article Comment...
Tue, 10 Jun, 2025 at 9:30 PM
Is it possible to access web interface through internet?
Hi, I would like to know if I install PRTG Network Monitor on DMZ or just a remote probe on DMZ. Is it possible to access web interface through internet or I need to access within a VPN, for example? Thanks Article Comments He...
Tue, 10 Jun, 2025 at 9:30 PM
Monitoring a device by multiple probes (clustering probes)
Hello, is it possible to configure PRTG to use not just one, but two probes to monitor some very important servers? In case of outage of primary PRTG probe, the backup probe should keep collecting the data. I've seen that PRTG has s...
Tue, 10 Jun, 2025 at 9:30 PM
Bulk location edit
Hi, I want to edit all of my network devices location. Is there any Mass Import or Bulk Edit solution? Br Article Comments Hi Mohammed, If you set the location in the group above the network devices, then the location will...
Tue, 10 Jun, 2025 at 9:30 PM
UP/Down Notification
Hell there, I'm setting up Alerts to be sent to our HipChat Server. I got it working but i'm stuck on getting the color to change to reflect the sensor state. For example: If a sensor goes "down" I'm getting a red...
Tue, 10 Jun, 2025 at 9:30 PM
Probe Install Path
We were installing a new probe today and note there seem to be some differences (we are currently on version 17.1.30.1618). The installer is now called "PRTG_Remote_Probe_Installer_for_hostname_with_key_{xxxxxxxx}.exe. What is this a...
Tue, 10 Jun, 2025 at 9:30 PM
Basic Api Submission
Hello, i am a programmer trying to send errors raised through log4net to our PRTG account. I have spent several hours searching your site and KB for some relevant info but without any success. What I need is is info about about how t...
Tue, 10 Jun, 2025 at 9:30 PM
Class(es) not found: "Win32_PerfRawData_MSSQLSERVER_SQLServerGeneralStatistics" (code: PE235)
After a update on the server up to Service 1 (Windows server 2008 R2) this sensor had failed I have applied the Microsoft hotfix I have done the following net stop iphlpsvc net stop nvspwmi net stop vhdsvc net stop vmms net stop winmg...
Tue, 10 Jun, 2025 at 9:30 PM
PTRG Mails includes internal Port, instead of external URL
We are using PRTG behind an Apache Reverse Proxy and can only access the WebUI using the Proxy URL. The SSL Tunnel terminates on the Proxy. External Proxy URL: https://monitor.domain.com Internal PRTG URL: http://monitor.domain.com:8080 ...
Tue, 10 Jun, 2025 at 9:29 PM
HP Laserjet Color MFP Detailed Page Counters
Hello, First, this is not a question. It's a How to. In this howTo I will use a HP Laserjet Color MFP as scan-Subject. The first Things you need are the OIDs, you will sense. Here we're using PropertyOID Total Page Count 1.3.6...
Tue, 10 Jun, 2025 at 9:29 PM
Looking for physical SMS Gateway compatible with PRTG
Hello, In order to send SMS in non-business hours, i am looking for a SMS Gateway compatible with PRTG that I can to connect in my LAN. What kind of Gateway can I use? Best regards. Article Comments Hello there, Basicall...
Tue, 10 Jun, 2025 at 9:29 PM
Read HTML objects in source
I have a need to review a web pages contents to find out if a particular service is running. The only identifier which specifies if the service is active or not is a HTML Label, so there is no string on the page to read. Is there a known...
Tue, 10 Jun, 2025 at 9:29 PM
Supermicro IPMI oid
Does anyone know the oid's for Supermicro IPMI's? Already using the ipmi beta however, looking to pull in the power consumption from the chassis. I ran each oid found using snmpwalk however, none of them produced the value I'm l...
Tue, 10 Jun, 2025 at 9:29 PM
PRTG Notifications and Exchange 2013
Hello, I am trying to get email notifications to work with our Exchange 2013 server but can't seem to get it working. The message I get is below Error sending "Email": Connection failed ("servername") Is there ...
Tue, 10 Jun, 2025 at 9:29 PM
Monitoring Docker
Hi, With Docker sensor, does it automatically detects new containers on the existing server or manual settings are required each time I create new containers? Article Comments Hello, Thank you for your KB-Post. Did you alrea...
Tue, 10 Jun, 2025 at 9:29 PM
Server with several IPs appears several times in devices
One server may have ten network interfaces with ten different IP addresses. The IP addresses may even be in several subnets, but PRTG will act strangely even if all are in one subnet. When PRTG scans such a server, it doesn't find on...
Tue, 10 Jun, 2025 at 9:29 PM
Eventlog Sensor for weekly Tasks
Hello, we are trying to Monitor a weekly Tape Back Up via BackUp Exec. We configured the Exec Server to write the Errors an Warning into the Windows Eventlog. We also added the WMI Eventlog sensor to our PRTG. So far everything works as e...
Tue, 10 Jun, 2025 at 9:29 PM
SSL Expiry Sensor
I have created a SSL Expiry sensor for one of our internal website. The sensor frequently gets alerted with "An unexpected error occurred on a send" message. I have looked through the certificate and found that there are 3 DNS na...
Tue, 10 Jun, 2025 at 9:29 PM
Antivirus Exceptions (processes)
Hello, is there a list of PRTG services which should be excluded from antivirus scans? Unfortunately we are not able to exclude folders in our company, just processes. I think those two are obvious: PRTG Server.exe PRTG Probe.exe Are ...
Tue, 10 Jun, 2025 at 9:29 PM
Combine sensor
Hello, I'd like to make a report with the availability rate of my servers. This availability rate must be a combination of many sensors. For example the availability of my application server should be a combination of the following ...
Tue, 10 Jun, 2025 at 9:29 PM
Auto-discovery AIX Server
When adding a AIX server in PRTG the Auto-Discovery hangs at 48% and the Probe becomes unresponsive. The CPU usage on the PRTG server reaches 90% and we need to restart the Probe. Article Comments Hi there, What kind of auto...
Tue, 10 Jun, 2025 at 9:29 PM
Probes are trying to logon to Cisco devices with SSH credentials
PRTG is trying to logon to cisco devices with CREDENTIALS FOR LINUX/SOLARIS/MAC OS (SSH/WBEM) SYSTEMS which is generating alterts Any idea how to stop it? Article Comments Hello there, When PRTG uses these credentials for dire...
Tue, 10 Jun, 2025 at 9:29 PM
Can't conect to server
i have problem like this Waiting for Core server start ... Connecting to: http://127.0.0.1/home?username=prtgadmin&passhash=910284184 failed...: Socket Error # 10061 Connection refused. please help me !!! Article Comments ...
Tue, 10 Jun, 2025 at 9:29 PM
Help me config ptrg to monitor server 2008
In System information, table software not data available. Error: Access denied. Please check your Windows credentials. (code: PE095) Article Comments Hi, Are the other System Information working? Are you able to add a "WM...
Tue, 10 Jun, 2025 at 9:29 PM
Custom HTTP/XML sensor not working
Hi, I am currently working on creating a custom HTTP/XML sensor. I am getting an error "the URI scheme is not valid". Please find the parameters I have used to create this sensor url : -u="http://xxxx.xxxx.com.xxxx/xxx/op...
Tue, 10 Jun, 2025 at 9:29 PM
PRTG WEB-interface stopped suddenly sometimes.
Hi all, The PRTG found that the web-interface is no response suddenly sometimes. When no response, I check the PRTG server is no traffic out in network, but still has traffic in. The only thing I can do is kill "PRTG server.exe"...
Tue, 10 Jun, 2025 at 9:29 PM
iOS APP PRTG Server Connection error
Please help me I am using iPhone 6 (iOS 10.3.1) I recently upgraded PRTG(iOS APP Ver 17.2.21) in the App Store. I can not log in to the PRTG server(Server ver 17.2.31.1977+) after that. When iOS APP attempts to log in, the following...
Tue, 10 Jun, 2025 at 9:29 PM
PRTG Sunburst View - large size
Hi, How can I display my network's "Sunburst" view in the largest possible size on our 60" monitor. We don't need the extra graphs and world map on the right side. We also don't need the local probe tabs at the...
Tue, 10 Jun, 2025 at 9:29 PM
Notification limits for sensors that are up and down in quick succession
Hi there, I was wondering whether there was a way to limit the frequency of notifications for a down sensor that comes back online and goes down again in quick succession. i.e. A ping sensor goes down, if down for 2 minutes a notification...
Tue, 10 Jun, 2025 at 9:29 PM
SSH sensor does not work on AIX systems
Hi, I am trying to setup SSH sensors for some AIX machines. The problem is that with the csh as default shell, PRTG does not find the scripts that are located in /var/prtg/scripts and /var/prtg/scriptsxml. Instead, in the Script field, I ...
Tue, 10 Jun, 2025 at 9:29 PM
how to get message from disconnected part of network
We are supporting customer with central datacenter and plenty production nodes (factories) connected via WAN. Internal setup of each node/factory is totally independent and IT in factory is able to work when WAN connection is not working fo...
Tue, 10 Jun, 2025 at 9:29 PM
How to specify default Primary Channel in device template
We have had great success in making custom device templates that add only the sensors, and exact configurations we're looking for. I find this automation excellent as it avoids the possibility of miss-configuration. However, I am thus...
Tue, 10 Jun, 2025 at 9:29 PM
Gaps in SFLOW Data
I've been running PRTG for some time now using SFLOWS. Recently it started showing gaps in the SFLOW data where for 1 minute it will reflect rediculously low total volume and speed that I'm certain is not reflective of reality. It...
Tue, 10 Jun, 2025 at 9:28 PM
How do library access rights settings work together with device group access rights settings?
Imagine you have devices in device tree grouped together by company branches Then you have libraries that group such devices in all branches based on the application environments they're working for... ie. Application A ... Application ...
Tue, 10 Jun, 2025 at 9:28 PM
Can the customer sensor (exe) be a UI application?
We have created an java/chromedriver based application that tests logging in to a website and performs some tests and returns success or failure. Can this application be used as a customer sensor if we were to use PRTG? Thank you. Anto...
Tue, 10 Jun, 2025 at 9:28 PM