kb.paessler.com
Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.
Has anyone noticed significant performance issues with the response times from the SQL Probe since the latest upgrade of .net?
We applied the latest micrsoft patches to the PRTG server and noticed significant changes in both the SQL Probe...
Tue, 10 Jun, 2025 at 4:53 PM
Hi everyone,
I feel like my PRTG System is a little overloaded. The CPU and RAM usage is at 50% but still the overload protection kicks in (at least PRTG says that it does) and a few sensors got trouble receiving data.
I guess the probl...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
I have a probe in Azure that monitors approx 40 servers using some WMI sensors which is generating a lot of CPU consumption.
The configuration is like this:
Standard B4ms
vCPUs: 4
RAM: 16 GB
The antivirus even with the inclusion...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
I'm trying to send data to an external website via an HTTP Request (POST) with the following JSON:
{
"device": "%device",
"server": "%server",
"name": "%name",
"...
Tue, 10 Jun, 2025 at 4:53 PM
Hello,
i am new in Monitoring and also in PRTG. But i need to add a Rittal CMC into our PRTG System.
Can someone help me (step by step) to Monitor for example Tempreture via SNMP.
I have activated SNMP v3 on CMC. PRTG can login via SN...
Tue, 10 Jun, 2025 at 4:53 PM
Is there a new sensor type we could use?
Article Comments
Hello,
Thank you very much for your request.
I truly understand your situation, because I used the OneDrive Sensor myself, but for now there is not going to be a repl...
Tue, 10 Jun, 2025 at 4:53 PM
I'm trying to create filters in a device template, and I want to have the field data for things like "name" and "oid". I saw on another forum post that the best way to do that is to run an auto discovery and open up ...
Tue, 10 Jun, 2025 at 4:53 PM
I have installed PRTG monitor version 22 in my windows 10 Laptop. But I am unable to get notifications email regarding alert. I got error email sending " connection to SMTP relay server " mail.mydomain.com" failed. My email s...
Tue, 10 Jun, 2025 at 4:53 PM
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User History
As a PRTG user I would like the optional comm...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
It would be useful to have a native PRTG Sensor which uses Pow...
Tue, 10 Jun, 2025 at 4:53 PM
Can you do something like: (name[string] and status[1]) or (more logic)? If I put (statement) and (statement) or (statement), how would that work exactly?
Article Comments
Hi there,
Did you tried to configure the filter with b...
Tue, 10 Jun, 2025 at 4:53 PM
During installation and setup the PRTG routine creates a sub-category in Windows Event Log automatically, yet does not remove this .evtx file during any automatic or manual uninstallation process. And since Event Logs (.evtx files) are auto...
Tue, 10 Jun, 2025 at 4:53 PM
I can read a sensors last value without any problems, however I need to fetch the value which would trigger a notification. What api call would I make? Please help. Thanks
Article Comments
Hi,
what precise field do you want t...
Tue, 10 Jun, 2025 at 4:53 PM
We explicitly do not monitor individual files because
1) the names change all the time, and
2) the files are fetched from the directory < 1 second and then deleted.
Therefore, monitoring is only possible on the "Date Modified&...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
Since Microsoft is retiring basic authentication and app passwords, will PRTG provide an alternative to imap to read emails?
ex: check backup results in a mailbox
Thank you
Article Comments
We do have an open feature req...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
As a PRTG user, I want to set "SNMP Compatibility Options...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG Admin I would like to use more Device Icons to refle...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
As a PRTG user, I want multicolumnar SNMP table support withou...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG User, I want the ability to leverage the Maps functi...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
We use naming conventions for our sensors to ensure that prope...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
in addition to
https://helpdesk.paessler.com/en/support/sol...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
When sending notification about some events, it is very import...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG User, I want to have possibility to revert last acti...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
When I login with my own administrator account, I can not view, delete or add (existing) users when I open the settings of a User group.
My account is member of the PRTG Administrator group.
When I login with the default PRTG System...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
As a PRTG user, I want to have a improved MIB-Importer tool.
...
Tue, 10 Jun, 2025 at 4:53 PM
Hi community,
i´ve setup my first PRTG Cloud instance. Yesterday i deleted the remote probe that was setup initially during the deployment. There were added loads of unidentified systems - i want to build up my infrastructure from scratch...
Tue, 10 Jun, 2025 at 4:53 PM
Hello,
in March 2022 I had installed the trial version of PRTG in order to test the compability and performance to our systems. Later on we decided to upgrade to a full license, so far so good.
However I wanted to import the SSL-certific...
Tue, 10 Jun, 2025 at 4:53 PM
Test email works but I don't get email notifications of errors
Article Comments
Hello,
Thanks for contacting us.
I understand that email notification works but you are not getting notifications when sensors are down, cor...
Tue, 10 Jun, 2025 at 4:53 PM
When I try creating an Active Directory Replication Errors sensor on my domain controllers I get the dreaded Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) error.
So I figured it's some issue with WMI permissi...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
Need more transparency in used Device/Discovery Templates for ...
Tue, 10 Jun, 2025 at 4:53 PM
Good day
I want to use PRTG (client) as MQTT client and send messages to my Raspberry Pi (broker). Everything works fine without TLS.
Now I want to encrypt the communication. Do you have exact instructions? Which certificates and keys are r...
Tue, 10 Jun, 2025 at 4:53 PM
I am migrating our PRTG to a new server. I have reviewed the documentation for migration.
I will need to change the domain that it will connect to. I do not see any information on what the process is for changing the domain and what reperc...
Tue, 10 Jun, 2025 at 4:52 PM
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User story
As a PRTG Admin, I want to be able to set a complexity policy ...
Tue, 10 Jun, 2025 at 4:52 PM
When using the APIv2 query "/devices" one group got the permission "63"?
What does that mean?
How do I map the permission returned in "/devices" to anything in "/usergroups"?
Is there a way to do that...
Tue, 10 Jun, 2025 at 4:52 PM
We have the following situation.
Using PRTG Network Monitor with our own hosting server.
A management server got encrypted on which a PRTG probe was installed. No backups of that server.
Still see the old environment on our prtg console...
Tue, 10 Jun, 2025 at 4:52 PM
So like a server down would go out to the admin team, but a disk low warning we need to go out to the admin team PLUS the person who manages that particular server. I can't seem to find a way to send alerts from different sensors to dif...
Tue, 10 Jun, 2025 at 4:52 PM
Hello, I have just upgrading my PRTG software from version 17 to version 22. But after finishing upgrading, I was not able to login into the system through browser.
Also PRTG Enterprise Console Connection shows it is not connected,.
Wha...
Tue, 10 Jun, 2025 at 4:52 PM
Hi
i am testing JMX miniprobe to monitor few RHEL 8+ servers.
probe works without username and password authentication. as soon as i enable that (Java is configured properly to authenticate with username and password) i get following erro...
Tue, 10 Jun, 2025 at 4:52 PM
Hello
I've a few questions regarding the monitoring of certain devices and was hoping to get some advice.
What are some common/recommended/important sensors used to monitor Switches, Routers, Firewalls and Servers? I've listed ...
Fri, 6 Jun, 2025 at 11:27 AM
Hi guys,
I did a web scraping with Python, to collect metrics from a host that are only accessible by a website. I would like to show these metrics in PRTG, through the custom sensor Python script. It's possible? I tried to do it and...
Tue, 10 Jun, 2025 at 4:52 PM
After Windows Server 2012 update at 08.11.2022 the sensor will not connect and says he has not retrieved data since hours. Any idea
Article Comments
Hello Olaf,
First thing that I have in mind would be a restart of both, PRTG ...
Tue, 10 Jun, 2025 at 4:52 PM
Good morning,
I have a question. We have a synology NAS with an NTFS usb share attached. if I want to connect a Free Disk sensor to it, it does not see the USB share. If I format the USB to EXT4 then I can add the sensor. But I would like...
Tue, 10 Jun, 2025 at 4:52 PM
We are using Microsoft Teams to communicate. We would like to get PRTG notifications directly in Microsoft Teams just like messages we receive from each other. Can we integrate this client in notification delivery with PRTG?
Article...
Tue, 10 Jun, 2025 at 4:52 PM
Hello.
I use PRTG for a long time, but i need to "cleanup" database directory.
Is there a tool to delete PRD file that doesnt belong existing sensor ???
Thanks to all.
Article Comments
Hello Patrice,
The PRD file...
Tue, 10 Jun, 2025 at 4:52 PM
I'd like to start an investigation by mapping all the sensors that use "WMI". Because I want to create one for "SNMP".
It will be more advantageous for me in terms of performance, since snmp it only takes the disk ...
Tue, 10 Jun, 2025 at 4:52 PM
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User story
As a PRTG user, I want use Error and Warning Limit Message text as a placeholder in Mail alerts
Details of user story
Currently its not possible to...
Tue, 10 Jun, 2025 at 4:52 PM
tl;dr don't use a password that contains double quotes (") followed by another character. Double quotes (") as last character however works just fine.
Hi everyone,
I changed the windows system credential used by PRTG to ac...
Tue, 10 Jun, 2025 at 4:52 PM
Hello!
I have a problem with 3 server with this problem. All other server are working correct.
On this 3 server only the WMI Sensors are failing.
I checked the DCOM Settings, WMI Settings and all helpful things in the knowledge base but I...
Tue, 10 Jun, 2025 at 4:52 PM
We have a couple of time servers (Time1 & Time2).
I was testing notifications and I DO NOT receive an email notification when I unplug the enet cable in either Time1 or Time2.
They do show down in the PRTG console.
I DO receive an email...
Tue, 10 Jun, 2025 at 4:52 PM
Hello,
Where does PRTG pull exploits & vulnerabilitys from?
Is it Mitre accurate or other DB ?
Thank you
Article Comments
Hi,
could you please elaborate a little bit further which feature you are talking about?
Curre...
Tue, 10 Jun, 2025 at 4:52 PM
Hi,
Just want to ask if there's a way search a device name on the 'device list' tab for a given group? There's a search bar on top but I can only search for device tags. It would be really easier and helpful if I can do a ...
Tue, 10 Jun, 2025 at 4:52 PM
We are getting requests from our insurance company's cybersecurity department and our own security team about TLS 1.3 compliance. We have relied on PRTG for older protocol levels but 1.3 is still not recognized by PRTG. Please give us...
Tue, 10 Jun, 2025 at 4:52 PM
Welche Sensoren zur Überwachung von QNAPS sind sinnvoll?
Ich bin der Meinung das folgende ausreichen:
Ping
Memory: Physikal memory
Memory: Swap space
Memory: Virtual memory
Prozessorlast
QNAP Systemzustand
Logical Disk: [Vo...
Tue, 10 Jun, 2025 at 4:52 PM
I am trying to add the sensor for Microsoft Defender for our Azure virtual machines. Can you share the step by step process ho ca we configure it
Thank you
Article Comments
Hello Mohammad,
Thanks for contacting us.
Based ...
Tue, 10 Jun, 2025 at 4:52 PM
Hi, I am trying to figure out a way to get the following metrics out of PRTG and into our reporting system. For each Device we need the total downtime in a specified fixed period, we will be basing this off the ping sensor for the device. e...
Tue, 10 Jun, 2025 at 4:52 PM
Hi all,
Sometimes admins (including mysellf) will turn off the Windows firewall on a server for testing or troubleshooting an app and forget to turn it back on when they're finished. I know you can monitor Windows client firewalls bu...
Tue, 10 Jun, 2025 at 4:52 PM
I can't for the heavenly sake of my life find a solution for the following issues..
I have a few systems which, unfortunately, stop working from time to time. They just "hang" till a user reboots the system. During this time...
Tue, 10 Jun, 2025 at 4:52 PM
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User Story
As a PRTG User, I want to be able to add or remove channels to...
Tue, 10 Jun, 2025 at 4:52 PM
One of our round trip sensor is always green.
Investigation has shown the sensor is using other (foreign) round trip mails as proof.
It seems that PRTG "ignoring" its own checksums of each sensor. But only for this sensor.
All oth...
Tue, 10 Jun, 2025 at 4:52 PM
Hello,
How can i fix this error, why it comes ?
Article Comments
Hi Jasin,
Thanks for contacting us.
Based on the error have you tried increasing the scanning intervals on the affected sensor? Here's how: https://www....
Tue, 10 Jun, 2025 at 4:52 PM
We're trying to use the network share sensor to monitor the growth of a Share. Unfortunately this share is several TB in size and the sensor times out even when set to the max. Using the folder sensor results in the same. Are there any ...
Tue, 10 Jun, 2025 at 4:52 PM
Hi Team,
We receive false alerts on our PRTG server from our cisco 6708 router every day around 10:15 p.m.
errors concerning:
- System Health CPU
- System Health Power Supplies
- System Health Fans
Our PRTG Server is on the latest ver...
Tue, 10 Jun, 2025 at 4:52 PM
Hi,
Is it possible to receive LINE notification regarding my PRTG via LINE?
Thank you.
Article Comments
In order for you to integrate with LINE, you can follow the steps below:
1. Navigate to https://notify-bot.line.me/en/...
Tue, 10 Jun, 2025 at 4:52 PM
Hello Team,
we have the following problem:
repeated increased CPU load by the PRTG Probe, on the PRTG Probe Server after a reboot.
We have analyzed all logs and found the following error message in the ProbeWMI LOG:
6520 ProbeWMI> E...
Tue, 10 Jun, 2025 at 4:52 PM
I've created a script for checking the TLS certificate assigned to an SMTP Relay server which supports SMTPS. The code is available here if that's of interest.
The documentation says that powershell remoting is required on the tar...
Tue, 10 Jun, 2025 at 4:52 PM
In PRTG we use the Microsoft SQL V2 sensor, with one of the columns as dedicated channel. To get this value on a map we use the custom Last Value map item, see https://helpdesk.paessler.com/en/support/solutions/articles/62000-values-only-on...
Tue, 10 Jun, 2025 at 4:52 PM
Hi team,
When you create a PRTG historical report that includes a PING sensor, you get the option to include downtime over the reporting period. It's a great way to identify availability over that period.
It's acknowledged that...
Tue, 10 Jun, 2025 at 4:52 PM
Hello,
we have the following problem:
Repeated increased CPU load by the PRTG Probe, on the PRTG Probe Server after a reboot of the server.
We have analyzed all logs and found the following error message in ProbeWMI LOG:
6520 ProbeWMI>...
Tue, 10 Jun, 2025 at 4:52 PM
Hi All,
I'm attempting to create a MSSQL sensor that will evaluate a returned value. The script will either return a 1 or a 0. I used to be able to do this with the old deprecated sensor type, however I can't see the option availa...
Tue, 10 Jun, 2025 at 4:52 PM
Has anyone managed to find a way to monitor an on premise DPM Server/MABS? I've only found one mention of DPM in the knowledge base and a search online turns up a link to a possible VBS Script but I've not been able to get that to w...
Tue, 10 Jun, 2025 at 4:52 PM
I can’t find any settings in PRTG Hosted Monitor about data storage and data deletion. What kind of data is stored? How long is it stored for? Article Comments This article applies as of PRTG 22 Data retention and historic data purging PR...
Fri, 6 Jun, 2025 at 11:27 AM
I am unable to make my Huawei UPS Model: 6K UPS work with PRTG, no MIB/OID is working
Tried with the UPS provider OIDs
Article Comments
Hello there,
Thanks for the KB post.
It seems that you can download the information f...
Tue, 10 Jun, 2025 at 4:51 PM
Hi,
we have added our vCenter as a device on PRTG, and a sensor "VMware Virtual Machine(SOAP)" to see VM details.
This Sensor only shows average network usage (BW) not the total traffic/data usage of a day/30day/etc! (attached):...
Tue, 10 Jun, 2025 at 4:51 PM
Hello there,
Please could you provide an example of a REST query to get the Wunderground JSON to return local weather data as per the one in the photo on the blog page about it?
(https://blog.paessler.com/take-a-rest-and-monitor-everyth...
Tue, 10 Jun, 2025 at 4:51 PM
Is it possible to get the count of sensors by type for each device? Whether that be a one or two step process?
Article Comments
PRTG currently don't offer an API Call which is able to give you the desired information. You on...
Tue, 10 Jun, 2025 at 4:51 PM
Hi all,
I need to compare Firmware-Versions of two identical devices. I can get to version of each device via SNMP IOD Sensors. I then created a facory sensor to compare the two values.
Unfortunaly, the OID Sensor gives me only one cha...
Tue, 10 Jun, 2025 at 4:51 PM
I need to check http server where authentication is required. I don't want to log in, just check that there is web server response on that port and address, 401 is good enoug.
Is there some way for me to ignore the 401, and return OK to...
Tue, 10 Jun, 2025 at 4:51 PM
I've added websites to add SSL Certificate monitoring sensors, but I get some errors below:
Error connecting with SSL, Error connecting with SSL, error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure.
PRTG...
Tue, 10 Jun, 2025 at 4:51 PM
Paessler,
We have routine maintenance schedules that occurs weekly and monthly, is there a way to schedule recurring maintenance windows?
Kenny
Article Comments
Hello Henny,
Thank you for the KB post.
The recurring main...
Tue, 10 Jun, 2025 at 4:51 PM
hello
I am currently using PRTG version 21.4.72.1649 of PRTG.
This server is set up as a VM and the Syslog Server is also in use.
Delays in response occur at all but scheduled times from a moment.
But only between 21:00 and 24:00 Probe He...
Tue, 10 Jun, 2025 at 4:51 PM
I would like to show all user attempts and if a user fails login 3 times it will send an alert / or display.
If work hours are from 8:00 - 17:00 and a user logs in at 01:00 it will send an alert / or display.
Article Comments
...
Tue, 10 Jun, 2025 at 4:51 PM
Hello all. Somewhat new to PRTG and rolling out sensors to monitor switches, firewalls, and Windows servers throughout our environment. About 100 Windows servers, and probably about that many network devices.
Anyway, I've started wi...
Tue, 10 Jun, 2025 at 4:51 PM
Hi, is it possible to create a custom script/sensor to reboot a server whenever it hits >90% CPU threshold?
Right now we just run this command manually when these servers slow down periodically.
shutdown /r /m \servername /t 0
...
Tue, 10 Jun, 2025 at 4:51 PM
11/30/2022 11:39:16 AM
System Health Memory Up
410 MB
11/30/2022 11:38:30 AM
System Health Memory Down
The queries for the following channel IDs returned no data: 2,3,4,5 (code: PE269)
11/30/2022 11:17:16 AM
System Health Memory Up
410 M...
Tue, 10 Jun, 2025 at 4:51 PM
Hello, I have added the printer equipment and I would like the ping sensor to be in warning in the event of no response but not in error only on these equipment. I don't know how to modify the ping sensor only for printers. Can you help...
Tue, 10 Jun, 2025 at 4:51 PM
Hi all.
I had to find a way to create dashboards on Power Bi that show me real time datas from PRTG. Is it possible?
I didn't find nothing here on support about this...
Thanks.
Article Comments
Hi there,
Did you alread...
Tue, 10 Jun, 2025 at 4:51 PM
Hello, wondering if anyone can help resolve an issue I am seeing on an HPe Proliant Gen 10 server running VMware ESXi 7.0U3g (Build 20328353). The sensor goes up and down randomly and appears to complain about disks that don't exist in...
Tue, 10 Jun, 2025 at 4:51 PM
User Story
As a PRTG User, I would like a Inventory report. based on the devices and not the sensors
Details of User Story
I would like to be able to run a inventory report based on all the devise on my deployment. It should just be ...
Tue, 10 Jun, 2025 at 4:51 PM
User story
As a PRTG user, I want to add to our daily report Acknowledgement status and comments
Details of user story
As we are a big team, we have dedicated people that works with PRTG and present the report with all the active ala...
Tue, 10 Jun, 2025 at 4:51 PM
With recent versions, the customized HTML email notifications have been removed from PRTG. But I need that feature! Is there any way to bring it back?
Article Comments
This article applies to PRTG Network Monitor 15.4.21 or lat...
Tue, 10 Jun, 2025 at 4:51 PM
My organization suffered an outage where our business-critical SharePoint site was up and reachable, just the content would not display. To detect this ahead of time, we are trying to configure a sensor that will query the web server and ch...
Tue, 10 Jun, 2025 at 4:51 PM
Hi there,
any chance to generate a historic view of the growth of totally sensor count since installation?
So i would be able to generate a forecast for expanding the license, hardware etc.
thanks in advance,
Florian L.
Art...
Tue, 10 Jun, 2025 at 4:51 PM
Any tools (such as Asset Management or Vulnerability Management tools) that scan the PRTG software report the version as 22.0.0.0 (being the version recorded in Windows Uninstall registry) rather than the actual current version. Are you abl...
Tue, 10 Jun, 2025 at 4:51 PM
Immer wenn ich ein neues Gerät hinzufüge wird die automatische Sensor Suche gestartet. Wie kann ich die automatische Suche generell deaktivieren?
Article Comments
Generell nicht, nur auf Gruppen-Ebene. Hierzu einfach auf die Gru...
Tue, 10 Jun, 2025 at 4:51 PM
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User story
As a PRTG user, I want to be able to shorten Strings using Reg...
Tue, 10 Jun, 2025 at 4:51 PM
How can i get a list, an overview of existing auto-discovery groups and devices?
This would be helpfully to keep performance of PRTG like the overview of Sensor by Interval and Sensors by Performance Impact.
In huge environments (often with...
Tue, 10 Jun, 2025 at 4:51 PM
Hello,
Whenever I log on to my PRTG server it says that "The Enterprise Console is deprecated." and won't be supported in the future.
I'm fine with that (I don't use it), and I want to uninstall it. However there&#...
Tue, 10 Jun, 2025 at 4:51 PM
As of this writing, PRTG only has native support for Notification webhooks with Slack and MS Teams. Also, the HTTP POST feature for notifications does not support JSON and XML.
Therefore, deploying a webhook to Discord requires an powers...
Tue, 10 Jun, 2025 at 4:51 PM
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User Story
As a PRTG User, I want to be able to test the full range of TL...
Tue, 10 Jun, 2025 at 4:51 PM
Hello,
I'm looking for a way to track major changes in free space on a disk.
For example:
Server X has 40% free space, so all is green.
I want a notification if that changes by 10% in less than an hour hour to only 30% free space.
Sinc...
Tue, 10 Jun, 2025 at 4:51 PM
